Job Description

JOB SUMMARY:

This leadership position is responsible for directing and managing all quality assurance initiatives to uphold and advance the standards of steel tube production. The role encompasses the development, implementation, and continuous improvement of quality systems, ensuring that all processes, materials, and finished products meet stringent internal standards, customer specifications, and regulatory requirements.

Operating within a single-site steel processing facility, the position plays a critical role in maintaining consistent, high-quality output that aligns with production goals and supports overall operational excellence. As the designated Management Representative for the ISO 9001 Quality Management System, this individual leads internal and external audits, ensures compliance with quality standards, and drives corrective and preventive actions to foster a culture of continuous improvement.

In addition, the role serves as a key technical resource for the Sales Department, offering expert guidance on product specifications, quality capabilities, and customer requirements. This collaboration ensures that customer expectations are met with precision and that technical challenges are addressed proactively to support business growth and customer satisfaction.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Preferred: Bachelor’s Degree from an accredited college or university
• Required: High School Diploma or GED
• 3–5 years of relevant quality assurance experience, or an equivalent combination of education and experience
• Certified Quality Engineer (CQE) or Certified Manager of Quality (CMQ) preferred
• Minimum 2 years of ISO 9001 experience required
• Minimum 2 years of experience in a Steel Service Center preferred
• Experience with Failure Mode and Effects Analysis (FMEA) preferred
• Experienced in performing Gauge R & R Studies and PPAP submissions 

QUALIFICATIONS:

• Proficient knowledge of ISO 9001, quality assurance practices, OSHA regulations, safety protocols, and inspection techniques
• Strong organizational skills with a keen attention to detail and a commitment to quality
• Broad understanding of carbon steel properties and applications
• Effective verbal and written communication skills
• Experience supporting a high-performance sales team
• Strong analytical and decision-making skills
• Proficient mathematical and technical problem-solving abilities
• Basic computer literacy, including familiarity with quality assurance and ISO software
• Reliable and punctual with a strong sense of responsibility
• Team-oriented mindset with the ability to take initiative and maintain confidentiality
• Physical ability to perform light to medium lifting (5–20 lbs), and to alternate between sitting and standing as needed
• Good visual acuity and manual dexterity
• Occasional travel may be required for quality issues that arise in the field (< 10%)

RESPONSIBILITIES:

• Interface with customer quality and site representatives on day to day and any quality concerns
• Serve as the ISO 9001 Management Representative and primary liaison with auditors
• Schedule and prepare for annual ISO 9001 audits; address and resolve audit findings
• Lead internal audits in collaboration with the Plant Manager and submit required reports
• Maintain and update ISO 9001 documentation, including policies, procedures, and work instructions
• Provide technical support to the Sales Department and assist with customer issue resolution
• Review and approve all external processing orders to ensure compliance with steel specifications
• Generate corrective actions for customer credits and internal nonconformities
• Initiate preventive actions and lead continuous improvement initiatives
• Attend corporate training to stay current with quality assurance and ISO best practices
• Perform other duties as assigned by the executive or senior management

*Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short-term disability coverage.

EOE M/F/D/V