Job Description

Subsidiary

Overview

The Quality Control Inspector II is responsible for leading quality investigations, managing corrective actions, conducting audits, and supporting continuous improvement initiatives within the ISO 9001 Quality Management System. This role exercises independent judgment, leads customer and ISO audits, and acts as a technical resource for internal teams, customers, and suppliers.

Responsibilities

• Lead investigations of RMAs and customer complaints using root cause analysis tools
• Initiate and manage Internal Corrective Action Requests (ICARs)
• Analyze defect trends and drive preventive action
• Manage and maintain the company defective list and corrective action tracking
• Oversee and manage entry and tracking of issues in the Plex Problem Control system
• Co-Lead internal ISO 9001 audits with Quality Specialist
• Lead customer audits and support Quality Specialist in preparing supporting documentation
• Ensure compliance with applicable standards (ASTM, customer specs, plating requirements, etc.)
• Lead investigation of Returned Material Authorizations (RMAs)
• Lead investigation of and analyzation of customer complaints
• Enter quality issues into the Problem Control System (Plex).
• Assist Sales with technical information and documentation as needed.
• Complete compliance documentation required by customers
• Lead raw material investigations and manage mill claims
• Communicate and resolve plating/vendor quality issues
• Evaluate supplier corrective actions and monitor effectiveness
• Assist in management and continual improvement of the ISO Quality Management System
• Write and revise SOPs as needed
• Write and maintain the Quality Manual to ensure alignment with SOPs and ISO requirements
• Ensure compliance documentation for customers is accurate and complete
• Oversee calibration program including gages and measuring equipment
• Perform and verify in-house gage repair and calibration
• Audit production processes for compliance and capability
• Assist in developing and delivering technical training
• Provide technical support to Sales for customer inquiries and documentation
• Act as a technical liaison between production, sales, customers, and suppliers

Qualifications

• High school diploma or equivalent
• Proficiency in ERP systems (Plex and Microsoft Office)
• Ability to travel as required
• Strong industry knowledge in heat treat, cold-drawn steel, and threaded rod manufacturing preferred
• Excellent analytical skills and attention to detail
• Exceptional communication skills

Preferred Qualities:

• Strong working knowledge of ISO 9001
• 3+ years of quality experience in manufacturing
• Experience leading audits (internal and customer)
• Root cause analysis and corrective action experience required

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.