Job Description

Title of Role: Quality Compliance Manager

Department: Quality

East West Tea is seeking a talented, passionate, and experienced Quality Compliance Manager to join our Quality team! 

The Quality Compliance Manager will be a dynamic role leading compliance with US regulations for Food Safety systems through supervision and development of a team of quality specialists. Involving strong leadership, technical knowledge, and the ability to build trust and strong relationships to uphold compliance standards and ensure the integrity of Food Safety related systems. 

WHO WE ARE:

We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are Intentional – we chose to lead with positive intent. Mindful – we are present and aware of how we show up in the world. People – we value and respect all people and communities. Authentic – we are real and transparent with everything we do. Committed – we are committed to quality products while sustaining our planet. Trust – we consistently align our words with our actions. 

OUR INVESTMENT IN YOU:

• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise? 
• This position is located in Eugene, Oregon 
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work. 
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture. 
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love. 
• We believe in investing in you and your growth and development. 

WHAT YOU’LL OWN: 

Team Leadership and Development 35% of time

• Provide day-to-day supervision, coaching, and performance management for the Document Control Specialist, Quality Assurance Specialist, Customer Quality Specialist, and Supplier Quality Specialist
• Ensure team functions are performed accurately, on time, and in compliance with applicable regulations
• Foster a team culture of quality ownership, structured problem-solving, and proactive compliance; model and reinforce “best-in-class” behaviors
• Coordinate team workload during peak audit periods; provide coverage guidance and escalation pathways for complex issues 

Facility Audit Readiness and Support 25% of time

• Maintain year-round audit readiness across documentation, training records, batch records, facility conditions, and SOPs in coordination with the Quality Manager and the specialist team
• Coordinate pre-audit preparation activities, including mock audits, gap assessments against applicable standards (21 CFR Part 111, BRC, NOP), and departmental readiness briefings
• Support post-audit corrective action processes: assist in root cause analysis, coordinate CAPA assignment through the Quality Assurance Specialist, and track implementation to closure

Quality Management System Oversight 20% of time

• Review and approve significant document revisions, new SOPs, and quality program changes before implementation; coordinate communication and training with the Document Control Specialist
• Serve as the internal subject matter expert and escalation point for GMP compliance, regulatory interpretation, and quality system questions from operations, R&D, and procurement
• Lead or coordinate continuous improvement initiatives within the quality function; compile project plans and facilitate cross-functional team meetings to ensure timely resolution

Cross-Functional Leadership and Reporting 20% of time

• Report to the Quality Manager and Director Quality on the state of the specialist team’s functions, QMS performance, audit readiness status, and significant quality issues
• Prepare and present regulatory documents, compliance letters, and management review materials as directed by the Quality Manager
• Maintain relationships with relevant certification bodies, industry associations, and internal cross-functional partners

WHAT YOU KNOW AND HAVE EXPERIENCED: 

• Bachelor's Degree in food science, biological sciences, or a related field required
• Certified Quality Auditor (CQA) or equivalent auditing credential preferred; PCQI certification preferred
• 5-7 years of progressive experience in quality assurance or regulatory compliance within food and/or dietary supplement manufacturing
• Minimum 2 years of direct people management or team leadership experience in a regulated quality environment
• In-depth knowledge of 21 CFR Part 111 (dietary supplement cGMP) and 21 CFR Part 110/117 (food cGMP/ FMSA)
• Familiarity with BRC Global Standard for Food Safety and USDA National Organic Program (NOP) requirements
• Broad knowledge of GFSI- recognized standards (BRC, SQF, FSSC 22000) and HACCP/food safety management systems

YOU’LL BE A GREAT FIT:

• Strong critical thinking ability to navigate and solve complex problems
• Solid work ethic, self-starter, and result-oriented
• Natural ability to develop strong, trusting relationships
• Enjoys collaborating with cross-functional partners
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution

WHAT WE DO:

We manufacture Yogi and Choice Organics  brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.