Job Description

At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs.

Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents – not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles.

No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones. That’s a big task!

We’re serious about what we do, AND we love to have fun. Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins.

SUMMARY

The Quality & Compliance Engineer is a hybrid role that is responsible for ensuring quality is designed into the product during new product development and supports compliance inquiries received from internal/external stakeholders. This role will engage in design reviews, analyze consumer complaints & returns, keep the product category teams informed of potential quality issues, recommend continuous improvements, initiate Corrective Action Requests (CAR), validate implementation and effectiveness, and liaison closely with the quality engineering team in Asia. With respect to compliance, this role will help address compliance inquiries from the sales team, and ensure we comply with our retail partner’s compliance requirements.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Ensure during new product development, quality feedback is provided, and the team is ‘designing for quality’.
• Support the development of quality and reliability requirements and test methods.
• Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of non-conformance.
• Assist leadership in prioritizing, implementing, and tracking of continuous improvement projects.
• Serve as liaison with customers and retail partners for resolving concerns on matters pertaining to product quality.
• Analyze physical consumer returns to determine if any product changes are necessary. If changes are deemed necessary, then initiate an action plan to incorporate the change(s). Follow-through with Asia Team to verify changes are incorporated and appropriate validation testing has been performed.
• Carry out field data analysis from retail returns to consumer experience calls. This includes but is not limited to analysis of Kids2 Consumer Services data, retail returns data, and on-line reviews/comments.
• Support retailer compliance programs to ensure all compliance documents are properly uploaded and approved
• Help establish processes to comply with CPSC’s e-Filing requirements
• Support the development and maintenance of Kids2’s Test Matrix and Protocols
• Perform regulatory research, identify impacts/risks to the business, and establish processes to support compliance
• Must be familiar with MS Office applications and be able to prepare written reports.
• Other duties and responsibilities as assigned.

QUALIFICATIONS & EXPERIENCE

• 5+ years working experience in the quality and regulatory compliance field.
• Strong data analysis skills required (MS Power BI or equivalent).
• Familiarity with international safety standards pertaining to the Juvenile and Toy industry is a plus (e.g., CPSIA, ASTM F2167, F3084, SOR-2016-189; SOR/2011-17; AS/NZS 2195, AS/NZS ISO 8124-1; EN12790, EN16232, FCC, ICES, FDA, EMC).
• Familiar with retail compliance programs (Amazon Vendor Central, Target PSQA, Walmart)
• Lean and/or Six Sigma Certification preferred, but not required

EDUCATION & SKILLS

• Bachelor of Science in Engineering (Mechanical/Manufacturing/Electronics/Industrial) or equivalent work-related experience.
• Strong problem-solving skills.
• Detail oriented.
• Must be able to effectively manage multiple projects at the same time
• Excellent communication and collaboration skills, experience with operations in China a plus.
• Able to work independently and under pressure.
• Good team player.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

COMPUTER/TECHNICAL SKILLS

• Must be proficient with Microsoft Office product suite
• MS Power BI or equivalent

WORK ENVIRONMENT

• Hybrid office environment
• Available to join early morning/late evening calls with team in China
• Hands on evaluation of consumer returns

We offer competitive pay, flexible hours, and generous benefits. Plus, to keep things fun (because we are all kids at heart), we offer a host of team member activities and philanthropic efforts throughout the year and company-wide awards and recognition for a job well done!

Check out our website at www.kids2.com and our social media pages on LinkedIn, Facebook and Instagram for more information and open positions in the career section.

Drug Free Workplace M/F/D/V