Job Description

Description

For over four decades, Big Top has manufactured and installed high-performance fabric structures in the United States, delivering American-made quality, innovation, and reliability.  We don’t just build shelters—we engineer solutions that optimize operations, safeguard assets, and provide a competitive edge for companies worldwide. With the support and financial backing of Altamont Capital Partners, we are in an exciting phase of growth, expansion, and innovation.

The Quality Assurance Senior Manager is responsible for driving the quality focus across all business functions within the organization. The position is expected to achieve a safety and quality-first leadership position by increasing the hands-on understanding of quality-critical activities and processes throughout the product and service offerings. The Quality Assurance Senior Manager is responsible for developing a service-oriented team to consistently produce high-quality technical support while maintaining all quality standards.  This position reports directly to the Vice President of Operations and is based on-site at our facility in Perry, FL.

FLSA Classification: Exempt

Requirements

Strategic Leadership & Management:

• Develop and execute the company's quality strategy in alignment with business goals and objectives.
• Lead, mentor, and develop the Quality Department team, including hiring, training, performance management, and career development.
• Manage the departmental budget and resources effectively.
• Report on key quality metrics, trends, and initiatives to the executive leadership team.          

Quality Management System (QMS) Oversight:

• Establish, implement, and maintain a robust and compliant Quality Management System (QMS).
• Ensure the QMS meets relevant standards (e.g., ISO 9001) and regulatory requirements.
• Lead the development, implementation, and successful attainment of ISO 9001 certification.
• Lead internal and external audits, including those by regulatory bodies and customers, and drive the resolution of any non-conformances.

Quality Assurance & Control:

• Oversee all quality assurance activities, including product testing, inspection, and verification processes.
• Establish and monitor key performance indicators (KPIs) for quality, such as defect rates, customer complaints, and on-time delivery.
• Implement statistical process control (SPC) and other quality control methodologies to prevent issues.
• Manage the Non-Conformance (NC) and Corrective and Preventive Action (CAPA) processes to ensure effective root cause analysis and resolution.

Continuous Improvement:

• Champion a culture of continuous improvement across the organization using methodologies such as Lean, Six Sigma.
• Identify opportunities for process enhancements and efficiency gains to improve quality and reduce costs.
• Lead cross-functional teams on improvement projects and initiatives.

Regulatory & Compliance:

• Ensure all products and processes comply with local, national, and international regulations.
• Stay current with evolving quality standards, regulations, and industry best practices.
• Act as the primary point of contact for quality-related regulatory matters.

Customer & Supplier Relations:

• Serve as the main point of contact for customers on quality-related issues and inquiries.
• Oversee the supplier quality management program, including audits and performance monitoring, to ensure the quality of incoming materials and services.
• Address and resolve customer complaints in a timely and effective manner.

Required Skills & Abilities: 

• Leadership: Strong ability to lead, motivate, and develop a team.
• Strategic Thinking: Ability to develop and execute a long-term quality strategy.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly to all levels of the organization.
• Analytical & Problem-Solving: Exceptional analytical skills and a data-driven approach to problem-solving (e.g., root cause analysis).
• Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
• Change Management: Experience in leading organizational change and fostering a culture of quality.

Education & Experience:

• Bachelor's degree in Engineering, a scientific discipline, or a related field. A Master's degree is preferred.
• Minimum of 10+ years of experience in quality management, with at least 5 years in a leadership or directorial role.
• Proven track record of building, implementing, and managing a comprehensive Quality Management System (QMS).
• In-depth knowledge of relevant industry standards (e.g., ISO 9001, AS9100, etc.).
• Experience with regulatory compliance and managing regulatory inspections.
• Certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE) from ASQ, Six Sigma Black Belt, or similar are highly desirable.

Physical Demands: 

• Must be able to traverse facilities and machinery by climbing, balancing, lifting, walking, stooping, bending, pushing, pulling, and carrying materials.
• Manual dexterity to evaluate, modify and operate machinery and equipment. 
• Visual acuity to read instructions, operate machines, and inspect parts produced.
• Occasionally moves files and boxes of records weighing up to 20 lbs. 
• Constantly operates a computer and other office machinery, such as copiers, printers, and phones.
• Must be able to remain in a stationary position for 90% of the time.
• Must be able to accurately exchange information with co-workers, customers, vendors, and management.
• Ability to pass background checks, drug screenings, and any other access requirements necessary to enter & work at customer locations.

At Big Top, our actions are guided by a strong set of core values; a pursuit of excellence, a commitment to teamwork, a sense of ownership and a focus on being solution-oriented. We believe each team member plays an important role in helping us achieve our shared goals and we are continuously striving to build a workplace where employees are empowered to contribute in new ways. 

After 60 days, employees are provided with health, dental and vision insurance at no cost – the premiums are 100% employer-paid! Other benefits include 401(k) with company match, free short-term and long-term disability, life insurance, and an employee assistance program. We also offer a generous vacation allowance to support work-life balance and employee wellbeing. 

Big Top Manufacturing, LLC does not discriminate based upon race, religion, gender, disability, veteran status, or other protected characteristics. We comply with all federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.

Drug-Free Workplace.

Big Top is headquartered in Perry, Florida, about 50 miles outside of Tallahassee. Located along Florida's Nature Coast, Perry offers an abundance of outdoor activities such as hunting, fishing, camping, and boating. Learn more about Perry by visiting https://www.visitflorida.com/places-to-go/north-central/perry/.