Job Description

EDUCATION AND EXPERIENCE REQUIREMENTS:
•    Bachelor's degree (B.S.) or equivalent; or eight years related experience and/or training; or equivalent combination of education and experience. Master's degree a plus.
•    Experience with ISO 9001:2015 quality systems
•    Demonstrated experience in interfacing with customers
•    Proven experience in problem resolution and developing corrective action plans
•    5+ years’ experience as a quality manager or similar responsibility
•    Preferred qualifications include 10+ years in the energy wire and cable industry including manufacturing plant experience

LICENSES OR CERTIFICATIONS:
•    Six Sigma Black Belt preferred
•    ISO 9001 Lead Auditor Certification preferred
•    Other relevant certifications considered include ASQ Certified Quality Engineer, Certified Quality Auditor, or Certified Manager of Quality/Organizational Excellence

ESSENTIAL PURPOSE OF THIS POSITION:
Management of quality personnel, policies, processes, and initiatives that continuously improve the state of quality for LS Cable & System USA.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Manage day to day quality department operations.
•    Manage overall company compliance and registration processes for ISO 9001 quality systems.
•    Overall responsibility for the Customer Claim and Corrective Action System, including assurance that customer complaints are communicated properly, responded to in a timely manner and the corrective action provided addresses the root cause with a solution that is appropriate.
•    Interface with customers as issues arise and be the single point of communication for addressing customer complaints and assuring customer satisfaction.
•    Communicate with the customer to gain an understanding of their expectations, communicating this throughout the Company, and develop plans to continuously improve the level of customer satisfaction.
•    Oversee and approve all quality systems, procedures, and test plans.
•    Maintain the Master File of quality related information across all Energy locations and manage all customer surveys and audits.
•    Compile and publish periodic analysis of technical complaints for management review and conduct periodic review meeting with relevant managers.
•    Coordinate company responses to customer requests for information including performance data, evidence of quality system compliance, corrective actions, claims, and other relevant information.
•    Maintain detailed knowledge of relevant industry standards for LS Cable & System USA products
            .
SKILLS AND ABILITIES REQUIRED:
•    Detail oriented with the ability to work through people.            
•    Good written and verbal skills with the ability to clearly communicate ideas, shares information and ideas with others, – both internally and externally.
•    Drive Accountability - Establish aggressive goals that achieve business results.
•    Establish and Manage Plans - Translate broad strategies into clear objectives and practical plans.
•    Use Sound Judgment - Apply critical thinking and experience in decision making.
•    Build & Foster Collaborative Relationships - Cultivate a diverse network of internal and external relationships.
•    Coach and Develop People - Provide others with opportunities to expand their capabilities and achieve higher levels of performance.
•    Engage & Inspire People - Communicate a sense of energy, ownership and personal commitment to achieve the business vision.
•    Create Customer Loyalty - Develop and deliver products and services that meet the needs of a diverse customer base.
•    Think Strategically - Integrate ideas, thoughts, and concepts from various sources to visualize and objectively evaluate future possibilities for the business.
•    Use Financial Acumen - Understand the key financial indicators and their interrelationships on the business.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:
•    MS Office Suite (Excel, Word, PowerPoint)
•    Company programs: SAP

The interview process includes completing our employment application forms. All offers of employment are contingent upon a successful background check, and proof of legal status to work in the U.S. We utilize E-Verify.

LS Cable & System USA is an Equal Employment Opportunity Employer and is strongly committed to all policies that provide equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

 Know Your Rights: Workplace Discrimination is Illegal (dol.gov)