Job Description
Job Overview:
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
Global Reach with a Local Touch
140+ years serving healthcare
Over 14,000 teammates worldwide
Serving healthcare partners in 80 countries
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers
Portfolio of 300 propriety and branded product offerings
1,000 branded medical product suppliers
4,000 healthcare partners served
Benefits
Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
Location: Onsite – Durham, NC (Required)
Salary: $85,000–$95,000
The anticipated salary range for this position is $85K–$95K, with final compensation based on experience, skills, education, and location.
Position Summary
The QSight Hospital Operations Manager is responsible for leading Owens & Minor's QSight program within the hospital, partnering closely with the Sr. Manager, Hospital Operations to optimize supply chain performance and customer satisfaction. This role oversees inventory management technologies, including RFID, perpetual inventory, and Kanban systems, while managing daily operations, logistics services, and onsite team members. The Hospital Operations Manager works closely with hospital leadership and internal stakeholders to ensure contractual obligations, operational goals, and key performance indicators are consistently achieved.
Key Responsibilities
Lead day-to-day QSight hospital operations while delivering exceptional customer service.
Manage inventory management programs, including RFID, perpetual inventory, and Kanban solutions.
Develop strategies to improve operational efficiency, streamline processes, optimize PAR levels, and leverage data analytics.
Build and maintain strong relationships with hospital leadership and key customer stakeholders.
Track and report performance metrics, identify opportunities for improvement, and implement corrective actions.
Hire, train, coach, and manage onsite teammates, including conducting performance evaluations.
Lead implementation of new programs, logistics services, and technology solutions.
Partner with Sales, Supply Chain Performance, and Operations leadership to support customer engagements, business reviews, and service expansion.
Ensure contract compliance, expense management, staffing, invoicing, and successful execution of Statements of Work (SOWs).
Foster an inclusive, collaborative culture that reflects Owens & Minor's IDEAL values: Integrity, Development, Excellence, Accountability, and Listening.
Qualifying Experience
Bachelor's degree required; BA, BS, MBA, CPA, or CPIM credentials are highly preferred.
Broad knowledge of hospital supply chain, distribution, materials management, inventory management, engineering, finance, or business administration.
Minimum 5 years of experience in logistics, supply chain operations, inventory management, project management, or strategic account management.
5–7 years of healthcare experience supporting large hospitals or multi-hospital health systems is highly preferred.
Minimum 2 years of leadership experience managing, hiring, coaching, developing, and motivating team members.
Advanced project management, computer, and presentation skills.
Ability to manage multiple priorities and adapt in a fast-paced environment.
Strong organizational skills with the ability to prioritize work and meet deadlines.
Excellent attention to detail with a high degree of accuracy.
Outstanding verbal and written communication skills.
Demonstrated ability to build collaborative relationships and work effectively with colleagues and customers from diverse backgrounds and cultures.
Preferred Qualifications
Experience working directly with hospital operations and clinical supply chain teams.
Knowledge of RFID, perpetual inventory, Kanban, or other inventory management technologies.
Experience presenting performance metrics and business reviews to executive leadership.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
