Job Description

Job Summary:

A leading process manufacturing organization is seeking an experienced Quality Assurance Manager to oversee and enhance all quality assurance and quality control operations within a multi-shift manufacturing environment. This role is responsible for managing quality management systems, ensuring regulatory and customer compliance, and driving continuous improvement initiatives. The Quality Assurance Manager will play a critical role in maintaining product consistency, improving operational performance, and developing a strong culture of quality and safety throughout the organization.

Key Responsibilities:

• Lead all quality assurance and quality control activities across manufacturing operations.

• Develop, implement, and maintain quality management systems, policies, procedures, and documentation.

• Ensure compliance with customer specifications, regulatory requirements, industry standards, and company quality objectives.

• Manage laboratory operations, product testing protocols, inspections, and quality documentation processes.

• Oversee quality assurance sample programs, including collection, tracking, retention, testing, and documentation requirements.

• Analyze quality metrics, production data, and customer feedback to identify trends and improvement opportunities.

• Lead root cause investigations and implement corrective and preventive actions (CAPA).

• Partner with production, engineering, and operations teams to improve product consistency, process capability, and manufacturing performance.

• Manage internal audits and support customer, regulatory, and certification audits.

• Monitor supplier quality performance and assist with supplier improvement initiatives when needed.

• Develop and maintain quality reports, dashboards, and key performance indicators (KPIs).

• Investigate customer complaints, quality concerns, and non-conformances while ensuring timely resolution.

• Support new product introductions, process improvement projects, and quality-related initiatives.

• Train, coach, and develop quality team members while promoting accountability and continuous improvement.

• Support workplace safety initiatives, including audits, hazard assessments, incident investigations, and corrective actions.

• Ensure compliance with OSHA, environmental health and safety (EHS), and company safety policies.

• Participate as a key member of safety committees and operational improvement teams.

Minimum Education & Experience Requirements:

• Bachelor’s degree in Quality, Engineering, Chemistry, Industrial Technology, Manufacturing, or a related technical field preferred.

• Minimum of 5 years of quality assurance experience within a manufacturing environment.

• At least 2 years of experience leading or managing quality personnel or quality functions.

• Experience developing and maintaining Quality Management Systems (QMS).

• Experience with audits, corrective and preventive actions (CAPA), process improvement, and quality documentation.

• Manufacturing experience within process manufacturing, industrial products, minerals, chemicals, or related industries preferred.

Special Requirements:

• Quality certifications such as ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), or equivalent preferred.

• Experience with ISO 9001, ISO 13485, GMP, HACCP, SQF, or other industry-specific quality standards preferred.

• Knowledge of OSHA and workplace safety compliance requirements.

• Ability to work onsite within a multi-shift manufacturing environment.

Knowledge, Skills, and Abilities:

• Strong knowledge of Quality Management Systems, quality control processes, and manufacturing quality standards.

• Experience managing audits, inspections, testing programs, and compliance initiatives.

• Ability to analyze data, identify trends, and implement effective corrective actions.

• Strong understanding of root cause analysis methodologies and continuous improvement practices.

• Knowledge of laboratory testing procedures and sample management processes.

• Experience with Lean Manufacturing and Six Sigma methodologies preferred.

• Strong leadership skills with the ability to mentor and develop quality team members.

• Excellent communication skills with the ability to collaborate across production, operations, and leadership teams.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced manufacturing environment.

• Proficiency with quality documentation systems, Microsoft Office Suite, and manufacturing reporting tools.

• Strong attention to detail with a commitment to product quality, safety, and compliance.

Additional Desired Characteristics:

• Experience leading quality initiatives in a high-volume or multi-shift manufacturing facility.

• Background working with industrial materials, mineral products, chemicals, or specialty manufacturing processes.

• Demonstrated success improving quality metrics, reducing defects, and increasing process efficiency.

• Experience implementing quality culture improvements within manufacturing teams.

• Ability to balance strategic quality initiatives with hands-on operational support.