Job Description

Description

Summary

Manages project milestones and production schedules to ensure that customers receive high-quality palletizing solutions that meet their specific needs. Coordinates materials, parts, and assemblies across departments to maintain efficient workflow, project profitability, and customer satisfaction.

Essential Duties and Responsibilities

Project Management

• Manages the after-sale process to ensure customer projects are executed according to contract requirements and timelines.
• Documents order details, including terms, purchase order, and sales order information into Infor.
• Prepares and distributes order acknowledgements to impacted departments to update the production schedule.
• Processes and tracks Engineering Change Orders (ECOs) based on customer requests, confirming completion prior to assembly.
• Provides regular status updates and communicates changes during the weekly production schedule meeting, ensuring milestone dates remain current.
• Observes project status on the assembly floor to ensure milestones are met and issues are resolved promptly.
• Coordinates and facilitates Factory Acceptance Tests (FATs), including scheduling, hosting customer visits, and preparing test product.
• Manages project budgets, including buyout content and subcontractor coordination, to maintain target margins and control costs.

Production Planning & Scheduling

• Prepares and maintains production reports and databases by entering accurate data.
• Schedules and coordinates the flow of work within or between manufacturing departments using customer orders, established priorities, and resource availability.
• Monitors inventory levels to ensure adequate material supply and product availability.
• Adjusts production schedules based on lead times, capacity, and part availability.
• Resolves scheduling conflicts through analysis and communication with relevant departments.
• Maintains accurate inventory of materials and WIP; possesses expertise with company MRP/ERP system (Infor M3).
• Collaborates with manufacturing, procurement, and sales teams to align project and production goals.

Customer Service & Communication

• Serves as the primary point of contact for assigned customer accounts, ensuring issues are addressed and expectations are met.
• Maintains and expands relationships with major accounts; includes up to 10% travel for onsite visits, FATs, and service efforts.
• Utilizes CRM to manage customer data and opportunities; ensures accurate, up-to-date records.
• Communicates proactively with internal and external stakeholders regarding project timelines, changes, and deliverables.
• Supports internal and external customer service by documenting needs and communicating expectations across teams.

Continuous Improvement & Collaboration

• Participates in process improvement initiatives by documenting procedures and identifying non-value-added activities.
• Contributes to cross-functional Continuous Improvement (CI) teams and promotes efficiency.
• Collaborates with peers to develop standardized processes and solutions that enhance project execution and profitability.
• Stays current on professional and technical knowledge through workshops, professional networks, and industry publications.
• Assists with other duties and assignments as required to support department and company goals.

Qualifications

Knowledge

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• AutoCAD, HyCAD, Inventor, Pro-E (Demo 3D a plus)
• MRP/ERP systems (Infor M3 preferred)
• CRM systems for customer relationship management

Skills

• Organizational and analytical skills
• Strong interpersonal and written/oral communication
• Project and process management
• Scheduling and coordination
• Problem-solving and decision-making
• Computer and technical proficiency

Abilities

• Strong mechanical and technical aptitude
• High attention to detail and ability to manage multiple projects simultaneously
• Ability to interpret and apply customer requirements
• Ability to work collaboratively in a team environment
• Adaptability to changing priorities and project demands

Education and/or Experience:

• Bachelor’s Degree preferred (Business, Engineering, or related field)
• 2–5 years of manufacturing, project management, or production planning experience
• Demonstrated mechanical aptitude and understanding of equipment applications
• Experience maintaining production schedules and managing simultaneous projects

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Constant (over 66%)
Sitting
Frequent (33%-66%)
Hearing, Listening
Occasional (10%-33%)
Talking, Climbing Stairs
*Carrying up to 10 pounds
*Lifting up to 10 pounds
Seldom (1-10%)
Standing, Walking, Bending, Stooping, Kneeling, Squatting, Reaching Overhead, Pulling, Pushing
*Carrying/Lifting up to 10 to 30 pounds
Specific vision abilities required for this job include close vision, depth perception, and the ability to adjust focus.
*Never exceeding our company manual lifting policy and corresponding SOPs.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Required Personal Protection Equipment (PPEs): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Summary

Manages project milestones and production schedules to ensure that customers receive high-quality palletizing solutions that meet their specific needs. Coordinates materials, parts, and assemblies across departments to maintain efficient workflow, project profitability, and customer satisfaction.

Essential Duties and Responsibilities

Project Management

• Manages the after-sale process to ensure customer projects are executed according to contract requirements and timelines.
• Documents order details, including terms, purchase order, and sales order information into Infor.
• Prepares and distributes order acknowledgements to impacted departments to update the production schedule.
• Processes and tracks Engineering Change Orders (ECOs) based on customer requests, confirming completion prior to assembly.
• Provides regular status updates and communicates changes during the weekly production schedule meeting, ensuring milestone dates remain current.
• Observes project status on the assembly floor to ensure milestones are met and issues are resolved promptly.
• Coordinates and facilitates Factory Acceptance Tests (FATs), including scheduling, hosting customer visits, and preparing test product.
• Manages project budgets, including buyout content and subcontractor coordination, to maintain target margins and control costs.

Production Planning & Scheduling

• Prepares and maintains production reports and databases by entering accurate data.
• Schedules and coordinates the flow of work within or between manufacturing departments using customer orders, established priorities, and resource availability.
• Monitors inventory levels to ensure adequate material supply and product availability.
• Adjusts production schedules based on lead times, capacity, and part availability.
• Resolves scheduling conflicts through analysis and communication with relevant departments.
• Maintains accurate inventory of materials and WIP; possesses expertise with company MRP/ERP system (Infor M3).
• Collaborates with manufacturing, procurement, and sales teams to align project and production goals.

Customer Service & Communication

• Serves as the primary point of contact for assigned customer accounts, ensuring issues are addressed and expectations are met.
• Maintains and expands relationships with major accounts; includes up to 10% travel for onsite visits, FATs, and service efforts.
• Utilizes CRM to manage customer data and opportunities; ensures accurate, up-to-date records.
• Communicates proactively with internal and external stakeholders regarding project timelines, changes, and deliverables.
• Supports internal and external customer service by documenting needs and communicating expectations across teams.

Continuous Improvement & Collaboration

• Participates in process improvement initiatives by documenting procedures and identifying non-value-added activities.
• Contributes to cross-functional Continuous Improvement (CI) teams and promotes efficiency.
• Collaborates with peers to develop standardized processes and solutions that enhance project execution and profitability.
• Stays current on professional and technical knowledge through workshops, professional networks, and industry publications.
• Assists with other duties and assignments as required to support department and company goals.

Qualifications

Knowledge

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• AutoCAD, HyCAD, Inventor, Pro-E (Demo 3D a plus)
• MRP/ERP systems (Infor M3 preferred)
• CRM systems for customer relationship management

Skills

• Organizational and analytical skills
• Strong interpersonal and written/oral communication
• Project and process management
• Scheduling and coordination
• Problem-solving and decision-making
• Computer and technical proficiency

Abilities

• Strong mechanical and technical aptitude
• High attention to detail and ability to manage multiple projects simultaneously
• Ability to interpret and apply customer requirements
• Ability to work collaboratively in a team environment
• Adaptability to changing priorities and project demands

Education and/or Experience:

• Bachelor’s Degree preferred (Business, Engineering, or related field)
• 2–5 years of manufacturing, project management, or production planning experience
• Demonstrated mechanical aptitude and understanding of equipment applications
• Experience maintaining production schedules and managing simultaneous projects

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Constant (over 66%)
Sitting
Frequent (33%-66%)
Hearing, Listening
Occasional (10%-33%)
Talking, Climbing Stairs
*Carrying up to 10 pounds
*Lifting up to 10 pounds
Seldom (1-10%)
Standing, Walking, Bending, Stooping, Kneeling, Squatting, Reaching Overhead, Pulling, Pushing
*Carrying/Lifting up to 10 to 30 pounds
Specific vision abilities required for this job include close vision, depth perception, and the ability to adjust focus.
*Never exceeding our company manual lifting policy and corresponding SOPs.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Required Personal Protection Equipment (PPEs): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.

Qualifications

Qualifications

Knowledge

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• AutoCAD, HyCAD, Inventor, Pro-E (Demo 3D a plus)
• MRP/ERP systems (Infor M3 preferred)
• CRM systems for customer relationship management

Skills

• Organizational and analytical skills
• Strong interpersonal and written/oral communication
• Project and process management
• Scheduling and coordination
• Problem-solving and decision-making
• Computer and technical proficiency

Abilities

• Strong mechanical and technical aptitude
• High attention to detail and ability to manage multiple projects simultaneously
• Ability to interpret and apply customer requirements
• Ability to work collaboratively in a team environment
• Adaptability to changing priorities and project demands

Education and/or Experience:

• Bachelor’s Degree preferred (Business, Engineering, or related field)
• 2–5 years of manufacturing, project management, or production planning experience
• Demonstrated mechanical aptitude and understanding of equipment applications
• Experience maintaining production schedules and managing simultaneous projects