Description

Position Summary

While working as a Project Manager, Branded Merchandise, you will be tasked with fulfilling duties and performing tasks related to processing orders and assisting in the operational functions of the Branded Merchandise department. The person in this position assists with design of projects, project management of customer order needs, and collaboration with co-workers in supporting customer interfacing plans and actions. This role requires deep knowledge of the branded merchandise/promotional products industry, exceptional customer service instincts, and the ability to translate brand strategy into compelling, scalable merchandise solutions.

This individual will partner closely with sales, creative, production, and operations teams to design thoughtful programs that align with client brand standards, campaign objectives, and budget.

Essential Duties & Responsibilities

Client Strategy & Communication

Serve as a strategic advisor to clients, recommending merchandise solutions that drive awareness, loyalty, and ROI
Translate brand guidelines and campaign objectives into cohesive merchandise assortments and programs
Research branded merchandise for customers as requested
Estimate by communicating with the customer and building a cost analysis in the company’s ERP system to determine the cost
Clearly articulate strategic rationale, product selections, timelines, and cost structures
Create professional decks, mockups, and program summaries in collaboration with creative teams

Industry & Product Expertise

Maintain deep, current knowledge of the branded merchandise and promotional products industry, including suppliers, decoration methods, trends, pricing structures, and compliance considerations
Proactively introduce innovative products, sustainable options, and new program concepts to clients and internal teams

Client Experience & Customer Service

Act as a trusted client facing partner throughout program development and execution
Ensure a high-touch, consultative customer experience from concept through delivery
Anticipate challenges and proactively resolve issues related to sourcing, timelines, quality, and budget
Use professional and courteous communication skills to listen to requests to accurately define or determine needs and provide the appropriate response

Internal Collaboration

Ensure team meets deadlines and quality standards
Partner with sales to support new business development and upselling opportunities
Collaborate with sourcing, purchasing, and operations teams to ensure feasibility and margin alignment
Provide strategic guidance to sales team and contribute to best practice development

Requirements

Qualifications

4+ years of experience in branded merchandise, promotional products, or a closely related industry
Strong customer service background with demonstrated client facing success
Bachelor’s degree or equivalent preferred. High school diploma required.
Strong understanding of sourcing, vendor management, pricing, and production workflows
Highly organized, detail oriented, and able to manage multiple programs simultaneously
Previous experience using an ERP system preferred
Solid understanding of computers, data entry, internet searches, the Microsoft Office suite and email applications
Strategic thinker with a creative mindset
Passion for branding, marketing, and creating meaningful brand experiences

Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that’s poised to double in size in the next three years.

Updated work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health, dental and vision benefits, 401k with generous matching, paid time off, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer.