Job Description

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

In this role, you will advise on delivering initiatives for the B2B Care team and serve as a key contact for internal leadership and headquarters for inquiries to status of projects in the organization. Plan and direct administrative, financial, and business operations for the organization and act as a point of contact between cross-functional leaders, managers, employees, customers and stakeholders while providing oversight and guidance to projects critical to the organization.

The Project Manager B2B Care is responsible for a wide range of duties in support of the health of the Strategic Partnerships and Premium Service organization including, but not limited to, key business processes, staffing and people support, business operations, project management, information technology and development.

Role and Responsibilities

• Plans and directs the business. Act as a front line to the Director helping prioritize and focus efforts of self and others towards the areas of highest impact.
• Tracks strategic initiatives. Monitors progress towards meeting goals, achieving benchmarks and ensures follow-through on the part of responsible team members
• Drives the organization through effective Project/Program Management for all projects for B2B Operation team, and will required to support and collaborate with B2B Service Project/Program Leaders. Serves as the central point of communication and coordination for internal queries pertaining to the organization and project updates. Sets agendas and crafts communications. Provides continual information to team members and stakeholders to ensure that actions are taken to address key issues. Coordinate with cross-functional teams from around the world to ensure that deliverables are executed successfully, on time, and on budget.
• Oversees financial management processes and systems (capital and expense budgets) to ensure the organization runs effectively (within budgets and in adherence to policies, laws and regulations and maintains proper records and documentation).

Minimum Qualifications

• Master’s degree preferred
• Bachelor's Degree with 6+ years of directly related experience is required
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment
• Must have demonstrated project and program management skills
• Proven experience successfully planning and executing large projects and/or events
• Outstanding written and verbal communication skills and experience collaborating with senior executives across a large organization
• This position requires a high level of sophistication in communications, interpersonal relations and diplomacy. Plan, organize, and prioritize multiple assignments and projects
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
• Must have the ability to manage through chaos
• Work independently and in a team environment in order to complete assignments within established time frames and specifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.