Position Summary | The Project Management Supervisor is tasked with establishing, maintaining, and enhancing the relationship between BSM and external clients, understanding and delegating Projects based upon on-going and expanding work orders, managing internal and external deliverables, and leading and mentoring Project management department. |
Duties and Responsibilities Duties and Responsibilities (cont’d) | Initiation and Planning - Review scope of work and assign a Project manager
- Review and approve project kick-off
- Assist Project managers with prioritization and task definition
- Work with Sales to establish realistic timelines for potential client
- Liaise inter-departmentally to establish strong Project teams
- Review and refine project schedules and timelines
- Identify resource deficiencies and assist Project managers to overcome resource issues
- Document and manage project scope
- Define and prioritize project tasks
- Establish project goals, requirements, and desired results
- Create, manage, and update project schedules and timeline
- Define, manage, and update resources
- Review requirements and specifications for work
- Participate in identifying and recruiting project personnel
- Identify and assign duties, responsibilities, and scope of authority to project team personnel
Execution - Ensure that Project Managers are maintaining and meeting project schedules and parameters
- Address Scope creep and identify Change Orders to allocate resources for new/additional work
- Address project risks and issues when elevated from Project Teams, Elevate further issues to executive team
- Work Cross-functionally with manager in other departments to meet client deliverables/project goals
- Maintain strategic level overview and plan for all ongoing projects
- Manage client visits and requests for escalation
- Facilitate team meetings to discuss and review the work
- Act as focal point for project problem resolution and escalation
- Establish conditions for project closure and manage closure
- Manage internal project requests and allocate resources
- Establish schedules and project parameters; develop procedures to accomplish project goals
- Identify and manage project risk
- Identify and manage project issues
- Coordinate the work across multiple projects with other project staff from various functional departments
- Gather and review status reports prepared by project personnel and modify as necessary
- Track the execution process to ensure that project team adheres to reporting requirements
- Facilitate team meetings to discuss and review the work
- Act as focal point for project problem resolution and escalation
- Establish conditions for project closure and manage closure
Quality Delivery - Ensure the quality provided and delivered meets that in the agreed plan
- Ensure that the team follows all formal and informal best practices in project management and other initiatives
Report and Communication - Train and mentor Project Managers for increasing responsibilities and knowledge
- Ensure internal and external communications are accurate and timely
- Prepare project reports for management, clients or others
- Facilitate interactive sessions
- Deliver presentations as required
Relationship management - Establish and maintain customer relationships appropriately
- Negotiate with clients and internally to reach optimal delivery resolution
- Manage customer expectations in delivery
- Manage vendor relations, as appropriate
Other duties as assigned |
Regulatory Responsibilities | - Exhibit a quality mindset and a willingness to develop
- Demonstrated knowledge of FDA, 21 CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance
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Supervisory Responsibilities | - Included in Duties and Responsibilities
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Experience | - Experience in managing multiple projects simultaneously preferred
- Experience in working with 3rd-party delivery model and structure a plus
- Experience with process improvement certifications (CMMI) a plus
- One (1) to three (3) years previous project management experience required
- One (1) to three (3) years experience in a cGMP Pharmaceutical environment
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Education | - Masters’ Degree or equivalent work experience required
- PMP Certification preferred
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Knowledge, Skills & Abilities Knowledge, Skills & Abilities (cont’d) | - Knowledge of project management methods and tools
- Strong listening, and oral and written communications skills required
- Leadership and team building skills a must
- Problem-solving skills required
- Coordination skills a must
- Self-starter orientation
- Conflict management experience a plus
- Ability to deal with change
- Proficient in Microsoft Office Suite applications
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Physical Requirements | - Ability to sit for prolonged periods of time
- Ability to stand for prolong periods of time
- Able to lift up to 10lbs
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