Job Description

From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex’s silicon components help make that technology a reality.   

At Silfex, we’re the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company’s products are integral to the semiconductor equipment and optical markets. The outstanding team at Silfex makes that possible – through our people, we help connect the world. 

The successful candidate for this position will become eligible for a comprehensive set of outstanding benefits; to learn more about the benefits Silfex offers for this position check out:

https://www.lambenefits.com/

Join our team and help us connect the world and support the technology of the future! 

The New Product Introduction Manager is a leadership position that is responsible for driving cross functional teams to enable solutions and on time delivery of customer product development needs in early stage of product lifecycle. 

• Lead Innovation: Be at the forefront of product development, managing prototyping needs from concept to delivery, focusing early stage of product life cycle.
• Customer-Centric: Build lasting relationships with customer by ensuring their needs are met—on time and beyond expectations.
• Cross-Functional Impact: Collaborate with engineering, operations, supply chain, finance, and more to deliver breakthrough solutions.
• Challenge and Growth: Support new product development in leading-edge semiconductor equipment, solve complex customer requirement, and continuously improve business processes.

Essential Duties and Responsibilities:

• Champion New Products: Act as the primary point of contact for customer prototyping inquiries and associated customer service needs. Lead cross-functional teams to align on product requirements, feasibility, timelines, and cost.
• Drive Success: Oversee teams to ensure seamless execution of prototype development and production. Monitor prototype orders daily, manage priorities, and adjust plans to accommodate evolving customer needs with a focus on timely delivery. 
• Be the Voice of the Customer: Build and maintain strong relationships with customers through dependable communication and reliable execution. Communicate clearly and confidently to both customers and internal stakeholders, ensuring transparency and trust. 
• Analyze & Optimize: Evaluate and communicate business performance to key stakeholders. Identify for areas for improvement and drive necessary changes to exceed customer expectations. 
• Innovate Processes: Create and refine business processes to enhance productivity, quality, and adaptability to changing business requirements.

Culture:

• Display a positive attitude and strong work ethic that reflects the Mission and Core Values of Silfex.
• Create and maintain a culture where workplace safety is part of everything we do.  Provide the safest possible workplace to our employees by modeling and following all company safety policies, reporting any incidents or unsafe conditions immediately to Silfex management.  Wear all PPE as required by work area or job function.
• Communication – Begin with the end in mind – Communicate boldly as well as effectively with empathy and respect to inspire teamwork and collaboration vertically and horizontally within Silfex.
• Assist in applying lean manufacturing concepts and 5S.  Demonstrate ownership of continuous improvement ideas and activities.  Maintain organization and cleanliness, housekeeping and 5S within work area.  Maintain these areas at the highest degree possible while responsibly escalating any maintenance issues.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Bachelor’s degree and/or a minimum of 5 years of related experience in a manufacturing environment.
• Proficient in Plex, PowerBI, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Willingness to work off-hours and weekends when necessary to meet critical deadlines. Willingness to work on-site in both Silfex facilities (Eaton, OH and Springfield, OH), as needed.
• Rich experience in the execution of business processes related to management of customer, production, and product. Strong business data analysis skills with the ability to synthesize data into actionable tasks.
• Understanding of business, engineering, and manufacturing processes involved with Silfex products. Ability to see complex interconnections across teams and proactively solve challenges. Define problem with concrete proof and drive root cause analysis and find both short-term and long-term solutions.
• Proven skills in leading cross-functional teams and drive accountability with a customer-first mindset. Be on top of the progress with an eye on details to ensure on-time delivery of customer needs.
• Master at translating customer requirements into actionable insights for diverse teams. Able to convey complex information clearly and persuasively to diverse audiences.

Preferred:

• Industry experience in one or more areas: customer service, program management, sales, operation, engineering, machining, planning, pricing, customer database.
• Demonstrated success in presenting to customers and senior leadership team.
• Knowledge of the semiconductor market, Silfex’s key products, and customers.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is regularly required to stand and use hands to finger, handle, or feel.  The employee is frequently required to reach with hands and arms.   The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and; talk or hear.

The employee is occasionally required to lift up to 50 pounds. The employee regularly is required to lift up to 10 pounds.  The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles.  The employee is occasionally exposed to wet and/or humid conditions.   The noise level in the environment is moderate.