Job Description

Job Description

WHAT WE'RE DOING

At Sikorsky, a Lockheed Martin company, we're driven by a shared mission to make a profound impact on the world through our innovative aerospace products. As a global leader in the design and manufacture of advanced helicopters, our aircraft are trusted by all five branches of the US armed forces, as well as military services and commercial operators in over 40 countries.
Behind the scenes, our dedicated International Military Aftermarket Sustainment team provides comprehensive support and services to our helicopter customers throughout the entire lifecycle of their aircraft. Our team's primary focus is on ensuring the ongoing airworthiness, safety, and performance of Sikorsky helicopters, while also delivering exceptional customer service and support.

THE WORK

As a Program/Customer Rep Sr., you will serve as the primary point of contact for our customers, providing exceptional customer service and support from a sustainment perspective. You will be responsible for building and maintaining strong relationships with customers, understanding their needs and concerns, and working collaboratively with internal stakeholders to deliver tailored solutions that meet their requirements.

Specific responsibilities include:
Providing customer support and guidance on maintenance, repair, and overhaul (MRO) services, spare parts, and technical publications
Coordinating with customers to plan and execute maintenance events, upgrades, and modifications
Collaborating with internal teams, including engineering, logistics, and supply chain, to resolve customer issues and improve overall customer satisfaction
Developing and maintaining a deep understanding of customer needs, preferences, and pain points to inform sustainment strategies and improve customer outcomes
Identifying opportunities to grow customer relationships and increase revenue.

WHO WE ARE

We're a dynamic team of visionary professionals united by a shared passion for innovation and a relentless drive to push the boundaries of what's possible. Together, we tackle the world's most complex engineering challenges, harnessing our collective expertise to craft, design, and build cutting-edge solutions that make a profound impact.
With a global customer base and a reputation for pioneering original solutions that leverage the latest technologies, we're proud to be a trusted partner to those who rely on our products to keep them safe and secure. Our helicopters are more than just machines - they're a lifeline that brings people home to their loved ones, providing a sense of comfort and reassurance to families around the world.

WHO YOU ARE

As a Program/Customer Rep Sr., you are an individual with excellent communication and interpersonal skills, have a strong understanding of the commercial industry, and experience in a customer-facing role.

WHY JOIN US

We believe that owning your career and having the freedom to make critical business decisions is key to making a real impact.

With the autonomy to use your skills and expertise in innovative ways, you can take on exciting challenges and help solve some of the world's most pressing problems.

#RMSPM

Basic Qualifications

Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience with a related Master’s degree.
Proficiency in Microsoft Office suite products and SAP: Strong skills in Microsoft Word, Excel, PowerPoint, and Outlook, with the ability to create and edit documents, spreadsheets, and presentations.

Desired skills

Customer Service: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and provide exceptional customer service.
Aviation/Aerospace Knowledge: Familiarity with the aviation/aerospace industry, including knowledge of helicopter operations, maintenance, and repair.
Technical Understanding: Basic understanding of technical concepts, including aircraft systems, maintenance procedures, and regulatory requirements.
Problem-Solving: Ability to analyze problems, identify solutions, and implement corrective actions to resolve customer issues.
Time Management: Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
Collaboration: Ability to work effectively with internal stakeholders, including sales, marketing, engineering, and operations teams, to deliver customer solutions.

EEO

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

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At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Other Important Information

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to work remotely

Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.

Work Schedule Information

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

National Pay Statement

Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $66,100 - $116,495. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.

Premium Pay Statement

Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $76,000 - $131,675. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.