Job Description

Clasen Quality Chocolate (CQC) is a world-class manufacturer of chocolate and innovative coatings.  We have recently been awarded the Top Workplaces Award by the WI State Journal - No. 2 Large Employer and the Benefits Award. CQC has been growing double digits annually because of our flexibility, commitment, respect and integrity, and we are looking for quality individuals to join our team.  Working for a family-owned company provides you with the opportunity to wear many different “hats,” make a difference every day, and have fun doing it!  We are committed to being an Employer of Choice in Southern Wisconsin and offering our employees a variety of traditional and unconventional benefits.

We are currently accepting applications for a Production Supervisor in our State-of-the-art manufacturing facility in Watertown, WI, conveniently located between Madison and Milwaukee.  This position works nights and works 12-14 hours per day, 3-4 days per week.

JOB SUMMARY:  The Production Supervisor organizes, coordinates, and communicate all day-to-day operational activities and ensures the secure start up and shut down of the facility.  The Production Supervisor will ensure that all jobs are performed following all company, safety and quality policies while maintaining high productivity.  The Production Supervisor is responsible for providing leadership, coaching, corrective action, and reviewing employee's performance fairly and consistently.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Perform supervisory responsibilities in accordance with the Company’s policies and applicable laws for all direct reports.  Responsibilities include planning, assigning and directing work, coaching, appraising performance, training, addressing complaints, and resolving problems.
• Responsible for the overall safety of employees through training programs, plant security and equipment safety.
• Responsible for improving working conditions, throughput, morale, quality of product, and production efficiencies.
  1. Responsible for the safety and productivity of people (monitoring line availability and giving direction to improve in this area to Senior Techs).
  2. Responsible for the cleanliness of the South plant, maintains the South side Master Cleaning Schedule and follows up on all South side operational FSA’s, etc.
  3. Responsible for the scheduling and inspection of all Class Five Cleanings.
  4. Responsible for the Locked cabinet inventory of assigned equipment for the South Side.
• Inspect products to verify that all items are produced within specifications using predetermined quality parameters.
  1. Responsible for the accurracy of all quality and production documents.
  2. Responsible for OEE tracker at the end of shift for the South side and its accuracy to include good details with next step resolutions when necessary.
  3. Responsible for ensuring all finished RSS orders are closed, have initials, and have correct consumption against them for the South side.
• Analyze and resolve work problems or assist workers in solving production related issues
  1. Responsible for monitoring, tracking, and minimizing waste in the South plant.
  2. Responsible for continuous improvements assignments.
• Interprets company policies and regulations to administer coaching, corrective action and training through the certification process
  1. Coordinating, monitoring, and tracking all training with employees working on the South side, and keeping the training spreadsheet up to date.
  2. Responsible for the mentoring, re-training, and monitoring of all fully trained crew members. 
  3. Responsible for the mentoring, training, and monitoring of Senior Technicians, to include spot checking all production paperwork.
• Coordinate activities between shifts and ensure timely startups and shutdowns of the production processes 
  1. Updates the South side schedule at or near the end of their shift.
  2. Responsible for adding all notes to the South side schedule.
  3. Responsible for releasing all NAV orders and or creating new orders for fix it issues. 
  4. South side walk through with oncoming supervisor.
  5. Looking 48 to 72 hours into the schedule and checking for equipment/materials that will be needed and ensuring that they are available.
• Complete and maintain all required paperwork and documents, including SOP’s
  1. Updating once per year the SOP’s you are assigned, and sending out pertinent FYI’s associated with any changes.
• Work with Procurement, Logistics, R&D, and Customer Service to ensure ingredients and finished products are received and shipped as scheduled
  1. Responsible for coordinating and monitoring the receiving and shipping department for the Southside.
  2. South side waste removal.
  3. Manage the finished goods warehouse.
  4. Responsible for the South side inventory cycle counts and year-end inventory counts.
• Communicate day to day activities and follow-up on daily correspondences
  1. Monitoring the schedule for any changes that may need to be made and for contacting management with what your plan is going forward.
• Responsibility to the Crew.
  1. Responsible for all payroll and time/attendance activities for the people scheduled on the South side. This will be based off of the monthly crew schedule.
  2. Responsible for all personnel or performance issues that happen on South side.
  3. North side supervisor is responsible for the monthly crew schedule for both sides.
  4. North side supervisor is responsible for the Training schedule (who’s training and who’s next) for both sides
  5. South Side supervisor Responsible for Semi-Annual reviews for all crew members 

– with assistance from North side supervisor. 

• Main point of contact with R&D for South Side Trials, all trial preparation, communications to management and crews, and post-trial follow ups.
• Back up to North side supervisor as needed. Only 1 supervisor off per shift.
• Perform all tasks assigned by the Production Superintendents, while following all company, safety, and quality policies and procedures
  1. Responsible for completing all tasks passed down from management in a timely manner or addressed before the end of the current work cycle.
• Travel to training, other CQC facilities, and/or complete transfers of materials as needed using Company van.
• Requires extensive use of the computer to include: Excel Spreadsheets, Word, Warehouse Management System, ERP System, Internet Applications / Programs
• Maintain regular attendance at work.

QUALIFICATIONS

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent is required; an Associate’s or Bachelor’s degree is preferred.
• Minimum 2 years of related manufacturing experience or equivalent training.  Experience in a food manufacturing environment is preferred.
• Previous supervisory experience is preferred.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Knowledge of Enterprise Resource Planning (ERP) Systems, Inventory Control Systems, and Human Resources Information Systems (HRIS) would be helpful
• Must have acceptable driving record and valid driver’s license

SKILLS AND ABILITIES: 

• Good decision making skills
• Adaptability and organizational skills
• Good oral and written communication skills
• Leadership and managerial skills
• Honesty and integrity
• Analytical and problem solving skills
• Team building skills 
• Dependability
• Patience

BENEFITS:

• Health, Dental, Vision Insurance (Low deductible and copays, LASIK reimbursement, Adults orthodontics)
• Company-paid Life and Disability Insurance
• 401(k) Match – up to 5% 
• Paid Vacation, Personal and Volunteer days plus 11 holidays
• Paid maternity/paternity leave
• Wellness: Free fruit, insurance discounts, gym and run/walk/bike event reimbursement, free wellness checks
• Scholarships – Employee, spouse, and children
• Summer Camp Reimbursement – children of employees
• Tuition reimbursement   
• Employee appreciation events 
• Free chocolate and coating!
• Onsite Fitness Facility
• Annual Bonus Potential – 5%+