Job Description
Job Overview:
If you are a problem solver looking to lead a team of Product Engineers in pursuit of resolving our customers’ toughest challenges, Emerson has an exciting opportunity for you!
We are seeking a leader to drive positive customer support outcomes for all our Life Sciences software offerings. As a Product Engineering Manager, you will manage a team of Product Engineers, delegate support investigations, and contribute technically to the resolution of customer production system issues across our software install base. You will also champion these issues from original issue report to product release by engaging across the organization in a clear and concise fashion, setting priorities and fostering true understanding of the challenges our customers face.
This position can be located in one of our following offices: Blue Bell, PA, Durham, NC, Houston, TX, St. Louis, MO, or Round Rock, TX.
In This Role, Your Responsibilities Will Be:
- Lead and mentor a team of MES Software Product Engineers to deliver exceptional application support.
- Diagnose and troubleshoot customer issues in live production environments, ensuring timely and effective resolutions.
- Implement innovative techniques to optimize processes and reduce troubleshooting time.
- Collaborate across teams to champion customer priorities and drive improvements through internal processes.
- Own and manage customer communications with professionalism and clarity.
Who You Are:
You communicate clearly and confidently, tailoring your message to diverse audiences. You build solutions that exceed customer expectations and foster trust. You make sound decisions even when faced with uncertainty, and you quickly identify what matters most in complex situations. You thrive in collaborative environments and inspire others to achieve shared goals.
For This Role, You Will Need:
B.S. Chemical, Biomedical, Software or other related Engineering, Computer Science, or related field.
- Experience providing technical solutions directly to customers, ideally in troubleshooting software installations.
- Strong communication skills for managing complex technical discussions and drafting clear documentation.
Preferred Qualifications That Set You Apart:
Previous experience with MES development, test, or implementation.
Solid knowledge of Microsoft SQL Server with ability to understand database schema and read/write/understand SQL queries.
Experience managing technical resources
System administration or support experience in a Windows environment.
Our Culture and Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values.
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