Job Description

Position Overview

In this position, the Print Service Technician provides on-site repair of office communication tools, such as copiers, printers and networks. Providing outstanding customer support by meeting the needs of the end users in a courteous and timely manner along with the effective repair of the equipment.

Job Duties:

• Performs customer site service and support on printers, copiers, and other multi-function equipment.
• Follows VAF Copier Service procedures and guidelines, including closing service calls accurately.
• Maintains a detailed and accurate parts and supply inventory.
• Achieves high levels of customer satisfaction by delivering confident, timely, and professional service support.
• Provides basic connectivity support.
• Meets or exceeds defined production and quality standards.
• Participates in continued education and training opportunities.

• Maintains territory integrity.

Organizational Relationships

This position does not have supervisory responsibilities.

Specific Job Knowledge, Skills and Abilities

• Ability to manage time, maintain a schedule, monitor hours, and only work overtime once it has been approved.
• Consistently strong in punctuality, timeliness, and work ethic.
• Ability to troubleshoot break-fix issues with copiers, printers, and multi-function equipment.
• Ability to learn in a self-directed manner to maintain current knowledge of assigned devices and/or equipment.
• Strong verbal communication skills.
• Ability to gather and synthesize detailed information through listening and questions skills.
• Ability to apply customer service skills and work-tracking skills to ensure positive closure of issues.
• Knowledge and skills in Mechanics, Electronics, Basic Computer and Applications.

Required Qualifications

• Customer-centric approach to service delivery and communications.
• Prior experience in problem identification, isolation, diagnosis, and resolution.

Required Education and/or Experience 

• High School diploma, or equivalent.
• 1 - 2 years’ minimum of technical support and/or industry related experience.  

Preferred Education and Experience

• 2-year degree in electronics, telecommunications or related field or equivalent experience.

Additional Eligibility Qualifications

• Must have a valid Driver’s License
• Maintains a good driving record with no traffic violations.

Work Environment

• The work environment is mobile in nature and will service varying industries and atmospheres.

• This position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others on a daily basis.
• Frequent use of a VAF provided laptop and cell phone is necessary.
• This position requires the use of all general office equipment.
• Requires travel using a VAF provided vehicle.