Job Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a strong focus on the architectural, engineering, and construction industries. We support thousands of customer locations nationwide, operate 170 service centers worldwide, and offer secure cloud‑based document storage. Learn more at www.e-arc.com.

Who We’re Looking For

ARC Document Solutions is seeking a highly motivated Production Manager for our Memphis, TN location. This role combines leadership responsibilities with hands‑on production work, ensuring exceptional customer service, efficient workflow, and high‑quality output.

You will lead a team that processes wide‑format and small‑format documents using printing, scanning, bindery, finishing equipment, and will also personally support production tasks such as printing and distributing drawings, specifications, and graphics.

Key Responsibilities

Leadership & Staff Development

• Hire, train, evaluate, and develop personnel to ensure consistent quality and maximum productivity.
• Direct and motivate the workforce to meet production goals and customer expectations.
• Manage staff performance and ensure adherence to company standards and safety requirements.

Operational Management

• Plan and direct production activities, establishing priorities based on customer needs, workload, and equipment capabilities.
• Maintain personnel and equipment readiness to deliver high‑quality output.
• Implement and maintain operational quality control systems.
• Own the fiscal and operational aspects of the service center.
• Strategize techniques to maximize productivity and identify cost‑reduction opportunities.

Customer Service & Production Support

• Troubleshoot and resolve problematic orders and customer concerns.
• Communicate with customers throughout production to keep them informed of job status.
• Perform production tasks include:
• Processing in‑person, phone, email, and electronic work orders
• Printing and distributing drawings, specifications, and graphics
• Operating wide‑format and small‑format printers, scanners, and finishing equipment
• Inspecting work for accuracy, sharpness, density, count, and size
• Preparing packages for UPS, FedEx, and courier shipments

Administrative & Reporting Duties

• Submit all branch reports on time.
• Manage and update invoices, process orders, oversee shipping/receiving, and track inventory.
• Assist in other departments as needed.
• Notify management when materials are low and require reordering.

Production Operator Responsibilities (Integrated)

• Receive, process, and maintain orders for reprographic and finishing services.
• Review and understand work orders prior to starting each job.
• Process PDF files received via email, walk‑in, delivery, or other methods.
• Use various equipment/machinery to complete jobs to exact customer specifications.
• Scan hard‑copy documents to digital files following standard operating procedures.
• Maintain a clean and organized work area between jobs.
• Work additional non‑traditional hours as needed to meet deadlines.
• Perform other duties as assigned.

Requirements

Education & Experience

• Bachelor’s degree or 1–2 years of related experience; equivalent combinations accepted.
• 3–5 years of progressive, hands‑on management experience in reprographics, print, or color production preferred.
• Experience in a print shop, reprographics, or sign production environment strongly preferred.

Skills & Abilities

• Strong communication skills and ability to build effective relationships with internal teams and external customers.
• Ability to confidently promote ARC’s products and services.
• Strong decision‑making skills with minimal supervision.
• Proficiency with computers and ability to learn required software and production systems.
• Ability to lift up to 52 lbs.

What We Offer

• Excellent company support and resources.
• A strong company reputation backed by consistent 5‑star customer reviews.
• Competitive compensation.
• Comprehensive benefits include medical, dental, vision, life insurance, and a 401(k) plan with company matching.
• A management team committed to your success.
• A culture that genuinely cares for our employees.
• An excellent opportunity to grow within the largest commercial digital printing company in the country.

We have Great Cultural Fit:

We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.

To all recruitment agencies:

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.