Job Description

Adriana Rodriguez 915-309-9190

[email protected]

Mon.- Fri.

Patient Services Representative

**Location: **2000 B Transmountain Rd. Ste. 200 79911

Pay Rate: $13.00

Position Type: Temporary to hire

Job Summary

We are seeking a friendly and professional Patient Services Representative to join the team at Biltmore Cardiology – Verrado. This position is responsible for providing excellent patient service while supporting front office operations, including patient check-out, office visit scheduling, and diagnostic test scheduling. The ideal candidate is organized, detail-oriented, and committed to delivering a positive patient experience.

Responsibilities

• Assist patients with the check-out process following appointments.
• Schedule office visits, follow-up appointments, and diagnostic tests.
• Verify and update patient information in the system.
• Answer incoming phone calls and assist with patient inquiries.
• Coordinate appointments and communicate scheduling changes as needed.
• Maintain accurate patient records and documentation.
• Provide professional customer service to patients, providers, and staff.
• Assist with general administrative and clerical duties.

Qualifications

• Previous medical office, patient services, front desk, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with computers and scheduling systems.
• Excellent organizational skills and attention to detail.
• Professional and patient-focused demeanor.

Key Skills

• Patient Scheduling
• Check-Out Procedures
• Customer Service
• Medical Office Administration
• Data Entry
• Appointment Coordination
• Communication Skills
• Multitasking and Organization