Job Description

Patient Appointment Scheduling Specialist – Call Center

Full-Time | In-Office Position

We’re hiring experienced, dependable Call Center Representatives to join a fast-paced healthcare scheduling team. In this role, you’ll connect with patients and help schedule appointments with audiology providers while delivering a friendly, professional customer experience.

If you’re comfortable on the phone, enjoy helping people, and thrive in a goal-oriented environment, we want to hear from you!

What You’ll Do

• Make outbound calls to patients to schedule appointments

• Provide friendly, professional customer service

• Clearly communicate appointment information and next steps

• Navigate computer systems and internet-based applications while speaking with patients

• Meet individual and team scheduling goals

• Maintain accurate information and documentation

• Provide consistent, dependable attendance and punctuality

What We’re Looking For

• Minimum 1 year of inbound and/or outbound call center experience required

• Strong communication and customer service skills

• Comfortable making a high volume of outbound calls

• Basic computer skills and proficiency with internet browsers

• Goal-oriented and motivated to meet performance expectations

• Professional, positive, and patient-focused attitude

• Dependable with a strong commitment to attendance

• Ability to pass a background check and drug screen

Schedule

Candidates must have open availability for an 8-hour shift between 8:00 AM and 8:00 PM and be available to work a 5-day workweek that includes weekends.

Training:

2 weeks, Monday–Friday

8:00 AM–5:00 PM

Important

This is a 100% in-office position. This is NOT a remote or work-from-home opportunity.

Benefits

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paid, on-the-job training

• Full-time schedule

Ready to Apply?

If you have call center experience and are looking for a stable, full-time opportunity where your communication skills can make a difference, submit your resume today for immediate consideration.

Job Type: Full-time

Work Location: In person