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Pathfinder Regional Product Support Manager (MS/LA/AR)

Yancey Brothers Co.

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Saucier, MS
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Job Description

As posted by the hiring company

Job Overview:

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

 What You Will Be Doing:

The Pathfinder Regional Product Support Manager is responsible for the successful execution of the Pathfinder Power Solutions aftermarket business plan to maintain customer satisfaction in alignment with the company’s vision – the elements of that plan including both direct parts and service sales through Pathfinder-owned parts and service support facilities as well as sales through second level dealers (SLD’s). The Regional Product Support Manager bears responsibility to ensure that the SLD’s under his/her tutelage are effective, capable and aligned with the Pathfinder Power Solutions and Perkins Engine Co.’s growth goals and brand promise.

This role will be responsible for the Mississippi, Louisiana and Arkansas territory.

Primary Responsibilities:

  • Responsible for the implementation and administration of the Perkins Engine Co. soon-to-be-launched Second Level Network (SLN) Program with assigned Second Level Dealers (SLD’s).
  • Evaluate existing assigned SLD’s as to performance and compliance with SLN program guidelines. Engage in a program to raise SLD’s operating standards requisites in order to meet compliance directives.
  • Assess aftermarket coverage for the Perkins’ Engine product. Identify weaknesses and initiate the process to augment SLD coverage through the addition of additional SLD’s. Assess, select and validate new SLD candidates. Remediate (if possible) non-compliant existing SLD’s. Terminate as required.
  • Monitor performance levels of each SLD, the elements of that performance criteria being a function of Second Level category definition.
  • Assess and implement SLD training program unique to each SL category and individual strengths and weaknesses.
  • Read and understand financial reports, balance sheets, cash flow and income statements
  • Develop annual budgets and regular forecasts to monitor how well business forecasts align with actual performance
  • Contribute to and implement business plans and adjust models to respond to and anticipate changing market conditions
  • Lead, direct and manage a “consultative selling” approach to identify and manage customer expectations
  • Proactively work with SLD’s and branches to maximize use of Perkins’ programs to ensure product support sales growth and customer satisfaction.
  • Set performance goals, monitor SLD and branch progress toward those goals, and continuously assess product knowledge and skill sets
  • Participate with Trade Shows and Customer Events to generate product support sales leads.
  • Maintain close relationships with peers in the Sales, Rental, Parts and Service Departments to understand operational opportunities and challenges.
  • Maintain good customer relations; intervene to solve problems and disputes; look for ways to enhance customer satisfaction within the scope of Pathfinder Power Solutions/Yancey Bros. Co. Mission Statement

 

 Additional Responsibilities:

  • Participate in required safety program, and work in a safe manner
  • Additional duties as assigned by manager

 

Who We Are Looking For:

To be successful in this position you should have prior experience in diesel engine and/or drive train product support sales and at least three years of third party dealer development and administration. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

  • Bachelor’s Degree from a four year college / university or related equivalent experience preferred.

 

Required Qualifications/Skills:

  • 5 to 7 years of experience in Diesel Engine and/or drive train product support sales.
  • At least 3 years of third party dealer development and administration.
  • Computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
  • Skilled in diesel engine application, parts and service support, engine failure analysis and warranty administration.
  • Skilled trainer. High level of interpersonal skills
  • Skills in effective organization, time management and follow-up.
  • Exceptional selling skills required: negotiation, cold calling, closing, and follow-up.
  • Possesses networking and strategic relationship building skills.
  • Ability to exhibit sound and accurate judgments when making decisions.
  • Ability to effectively influence actions and opinions of others.
  • Ability to establish and maintain a range of contacts within and outside the company in a highly professional manner; must be tactful and articulate.
  • Ability to deal with crises; remain calm and composed under pressure; ability to deal with customers under difficult circumstances.
  • Self-motivated and able to work with a sense of urgency to meet deadlines and address competing priorities.
  • Ability to learn and support new products, systems, and machines.
  • Ability to facilitate and overcome obstacles to close profitable sales.
  • Ability to be punctual and adapt to varying situations.
  • Ability to develop sales opportunities.
  • Ability to meet and maintain company driving requirements.

 

 

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude 

 

 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

 

Competitive Pay Structure

  • Competitive Pay
  • Individual Bonus Opportunities Available
  • Technician Tool Allowance
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching

Employee Wellness Program

  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance

Personal Time Off

  • Paid Holidays
  • Paid Sick Leave 

Career Development

  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities