Job Description

Join our team as a Parts Counter Salesperson, where you'll play a crucial role in delivering top-notch customer service while managing the sale and distribution of heavy-duty truck parts. This position also involves taking on Service Advisor responsibilities within the service department, ensuring customers receive the right solutions for their needs.

Key Responsibilities:

• Utilize catalogs and computer systems to identify replacement truck parts, stock numbers, and pricing.

• Assess customer needs through inspections of old parts or descriptions of malfunctions to recommend appropriate replacements.

• Process telephone orders efficiently for Mack and Volvo truck parts.

• Fulfill customer orders from warehouse stock and prepare accurate sales slips or contracts.

• Handle payments and obtain credit authorizations as necessary.

• Conduct regular inventory checks to maintain accurate stock levels in the parts counter.

• Advise customers on substitution or modification of parts when identical replacements are unavailable, ensuring satisfaction.

• Inspect returned parts for defects and facilitate exchanges or refunds as needed.

• Organize and label parts in the warehouse according to established systems for easy retrieval.

• Act as a liaison between customers and the service department, communicating service needs and recommendations.

• Provide support for service-related inquiries and assist in scheduling appointments for vehicle repairs.

• Maintain accurate documentation for service orders, repair requests, and customer interactions.

Qualifications:

• Minimum of 1 year of experience in parts counter sales, specifically related to heavy-duty truck parts.

• Experience with Volvo, Mack, Isuzu, and Hino parts is a plus.

• Familiarity with CDK software is a plus.

• Strong ability to read and comprehend instructions and information.

• Excellent communication skills to assist customers effectively at the parts counter and in service interactions.

• Willingness to learn the dealership’s computer system through training.

• Maintain a professional appearance and demeanor.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A supportive and dynamic work environment.

Ready to Join Us?
If you’re interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey!

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.