Description

WHO IS LOGAN?

LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana.

What does LOGAN do and why do we exist? LOGAN supports people with intellectual and developmental disabilities so that they and their families may achieve their desired quality of life.

What does LOGAN aspire to be? LOGAN envisions a community in which every individual, regardless of obstacles or challenges, is able to reach their full potential.

How do LOGAN employees do their jobs every day? LOGAN employees are dedicated to performing their duties with respect, kindness, honesty, loyalty, and quality in mind for LOGAN’s clients, staff, and the agency.

LOGAN offers a robust benefits package, which includes:

Accruing Paid Time Off and Holiday Pay

Medical, Dental/Orthodontia, and Vision plans

Rx Help Prescription Cost Assistance Program & KISx Card for optimal surgical procedures

403(B) Traditional and ROTH retirement plans – Company match of up to 3% after 1 year of service

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Long-term disability and Reliance Standard Supplemental Insurance Plans (Short-term disability, critical illness, acceded, accidental death & dismemberment)

$15,000 company paid life insurance

Full time employees eligible for Public Service Loan Forgiveness Program

Employee-Referral incentive for qualifying positions

This position functions as the building receptionist and switch-board operator. This includes answering and routing phone calls, greeting visitors, receiving/forwarding fax messages, processing interoffice mail, coordinating use of conference rooms, accepting donations, writing receipts and following proper cash handling procedures. The receptionist helps to problem solve communication issues, guest and building problems as needed. The receptionist provides administrative and clerical support to supervisor and management staff utilizing Microsoft Word and Excel programs.

The hours for this position is : 7:45 am - 11:15 am, Monday thru Friday.

Requirements

Essential Functions

Responsible for answering and expediting all incoming calls to staff/departments in a pleasant and professional manner.
Document messages and distribute to appropriate persons.
Screen calls/visitors and direct visitors to staff person/meeting in a pleasant and professional manner.
Monitor and assist visitors waiting in the lobby.
Ensure visitors sign in/out and ensure they are escorted by LOGAN staff beyond the lobby area.
Maintain logs for accountability and safety purposes.
Maintain interoffice mail.
Meter outgoing mail tray for daily pick up from post office.
Create daily sign-in/out sheets for staff and visitors.
Schedule and monitor the use of building conference rooms using Outlook calendar.
Provide administrative and clerical support to staff as requested and approved by immediate supervisor.
Complete special projects/assignments.
Secure and distribute staff and client checks on designated dates.
Work cooperatively with all vendors providing services to the building.
Collect monies, write receipts and maintain spreadsheets as instructed by finance, PSB, Pathways, and Development staff.
Assist in coordinating coverage in the event of a planned absence.
Ensure the lobby desk and reception areas are clean, organized, and overall well-kept to project a professional atmosphere.
Assist with holiday decorating of the lobby.

General Responsibilities

Responsible for the health and safety of visitors and persons served.
The receptionist is expected to promote a positive work environment by maintaining a distraction free area around the front desk, directing those staff having questions or complaints to their immediate supervisor.
Serve as an advocate and protect the rights of persons served.
Participate in trainings/meetings as requested by supervisor.
Other duties as assigned.

QUALIFICATIONS

Education

High school diploma or equivalent required.

Experience

At least one year of previous receptionist experience preferred.

Knowledge, Skills, and Abilities

Familiar with switchboard capabilities and proficient in Microsoft Word, Excel, Publisher and Outlook.
Ability to communicate clearly and in a courteous and professional manner both in person and over the telephone.
Must be able to take directions and follow through with requests in an accurate and timely manner.
Ability to be flexible and willing to learn new office skills as required.