Job Description

Position Summary:

The House Package Coordinator plays a critical role in guiding prospective homebuyers through the entire homebuilding journey—from initial inquiry through closing—while delivering a superior customer experience. This role is responsible for coordinating internal teams, external contractors, and customers to ensure a seamless process and timely delivery of custom-built homes. You will represent the company with integrity, professionalism, and a passion for helping families find their dream homes.

Key Responsibilities:

The essential duties and responsibilities of the House Package Coordinator include, but are not limited to:

• Build and maintain strong relationships with prospective and current homebuyers to understand their needs and align them with our offerings.
• Serve as the primary point of contact for customers throughout the homebuilding process, from initial consultation to post-closing follow-up.
• Collaborate closely with Sales, Drafting, Design, and Construction teams, as well as contractors, to coordinate project milestones and ensure timely execution.
• Maintain detailed, accurate records of all customer interactions and communications using company CRM and project management tools.
• Assist customers with product selections, order placement, and scheduling of deliveries.
• Monitor deliveries to ensure products arrive complete, on time, and as promised.
• Proactively resolve issues and address customer inquiries or concerns in a timely and professional manner.
• Stay current on industry trends, local market conditions, and competitor offerings to provide relevant information and guidance to customers.

Qualifications and Requirements:

• Prior experience in sales, project coordination, residential construction, or a related industry is strongly preferred.
• Strong interpersonal and relationship-building skills with a customer-first mindset.
• Excellent verbal and written communication abilities.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Proficient in Microsoft Office and comfortable working with CRM or sales tracking systems.
• Ability to work in a fast-paced, in-person environment (remote work is not available).
• Must demonstrate a high level of professionalism, adaptability, and problem-solving skills.
• Positive attitude, self-motivated, and committed to delivering exceptional results.

Compensation:
This role offers a competitive base pay with commission opportunities based on individual performance and sales success.

Why Join Us:

We are a rapidly growing company seeking enthusiastic, driven professionals who thrive in a team-oriented environment. If you’re passionate about helping people build their dream homes and want to be part of a dynamic team, we’d love to hear from you.