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Outside Account Manager

Steel & Pipe Supply Co., Inc. • Omaha, NE
a month ago

Position Description:

Outside Account Managers (OAMs) are the face of Steel and Pipe Supply. These experts use their relational expertise, business acumen, and formidable knowledge of the steel industry to craft strategic, win-win business relationships that benefit both the company and its customers. While OAMs maintain a home office for research and planning, they travel daily to meet and befriend clients face-to-face, bookending their visits by checking in with Steel and Pipe Supply’s management and sales staff to keep them up-to-date on any new developments. This independence requires a tremendous drive for results and the ability to self-motivate. The most successful OAMs learn their territory inside and out so that they can protect and increase the company’s market share in the territory. Steel and Pipe Supply is currently looking for an OAM to cover the Omaha region, which encompasses Nebraska, South Dakota, and Western Iowa.

Primary Responsibilities:

  • Visit customer locations daily
  • Develop strong relationships with new and existing customers
  • Identify sales opportunities and capture market share in the following areas:
    • Distribution
    • Coil Products
    • Processing
  • Open new accounts with customers that meet Steel and Pipe Supply’s criteria
  • Rely on the Regional Sales Manager as a resource, coach, and partner
  • Keep stakeholders up-to-date on market and customer information through daily entries on the company’s Customer Relationship Management (CRM) platform
  • Develop and maintain an expert understanding of the steel products and services offered by the company.
  • Develop and maintain effective working relationships with inside sales, sales support staff, facility operations, and other inter-company staff
  • Work with all staff related to the sales process to ensure customer expectations are met/exceeded
  • Plan time usage every day/week/month to effectively balance home office hours, customer visits and entertainment, travel, etc.
  • Determine the most effective way to use entertainment dollars within the territory
  • Provide coverage support to IAM team members when requested to ensure customer continuity and service levels.

Physical & Work Requirements:

  • Ability to work from a home office
  • Self‐directed work schedule that involves:
    • Setting a travel schedule in advance of each week
    • Travel by vehicle on a daily basis
    • Ability to work outside the normal 8 a.m. to 5 p.m.
  • Ensure professional appearance appropriate for meetings with executive level employees or clients

Required Background, Competencies & Expertise:

  • Tremendous drive for results
  • Proven relationship building skills
  • Comfortable with negotiation
  • Adept at consulting with customers and selling solutions to their challenges rather than pushing products
  • Ability to identify strategic prospects and effectively pursue them
  • Experience developing rapport with customers and shepherding them through the buying process
  • Excellent organization and communication skills
  • Instills trust and confidence
  • High learning agility
  • Understanding of basic economics related to supply and demand
  • Able to learn and use required software applications effectively (SAP, Microsoft Office, etc.)

Preferred Background, Competencies & Expertise:

  • In‐depth knowledge of the carbon steel industry
  • Basic knowledge of SAP
  • Experience with sales technology and a CRM tool
  • Bachelor’s degree in Business Administration or related discipline or equivalent work experience