Job Description

**Job title: Customer Order Management

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**Duration: 6 Months

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**Location: Nashville, TN 37214

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**Hours: Working hours are 8am-5pm but the hours can be flexible to 7am-4pm || Hybrid (Mon & Tues onsite)

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**Top 3 Skills you are looking for:

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1. Bilingual - Spanish and English - Written and verbal

2. Experience with Excel

3. Order management experience

**Notes:

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• The day-to-day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain.

• This candidate will be working on accounts and closely with customers while checking the status of orders.

• The ideal candidate will have more than 1 year of experience.

**Job Description:

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• Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

**Key Responsibilities:

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• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline

• Act as the single-point-of-contact to Client's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client's processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system.

• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems.

• Support Supervisor with hosting customer visits at local facility.

• Prepare and distribute standard and customized internal and customer reports.

• Understand Customer Order Management policies, procedures and metrics.

• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

• Participate in/lead process improvement projects.