Job Description

Position Summary

The Order Fulfillment Administrator provides sales, customer, and service support by managing

end-to-end order processing and fulfillment activities. This role serves as a key liaison between

customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and

compliant shipment of orders critical to patient therapy.

Essential Functions & Responsibilities

• Deliver a world-class customer service experience to both internal and external

customers.

• Process customer orders from order review and entry through fulfillment, including order

entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.

• Process internal order requests, including in-service, service orders, service depot

requests, evaluations, and demo orders.

• Manage evaluation and placement agreements and assist in coordinating capital

equipment sales demonstrations in partnership with Sales and Operations.

• Track demo equipment and coordinate related logistics.

• Drive the order fulfillment process by acting as a liaison between customers and internal

resources to ensure on-time delivery.

• Partner with Operations to expedite parts or materials as needed to meet customer

requirements.

• Prepare and review documentation for domestic and international shipments, such as

Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance

(COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods documentation.

• Send delivery notifications to internal and external customers, as required.

• Coordinate pick-ups and shipments with freight forwarders.

• Serve as a primary point of contact for order-related inquiries and issue resolution,

including out-of-box failures, complaints, and shipping discrepancies.

Required Skills & Competencies

• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a

problem solver. Must have excellent attention to detail and accuracy.

• Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.

• Must be able to work independently and in a team environment.

• Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.

• Strong customer service skills with the ability to professionally interact with internal and

external customers.

• Ability to identify, handle, and appropriately escalate customer issues promptly.

• Strong data entry, written, and verbal communication skills.

• Self-starter with strong problem-solving abilities; able to work independently and as part

of a team.

• Dependable, responsible, and reliable with a positive, can-do attitude.

• Ability to remain calm and professional when interacting with upset or frustrated

customers.

• Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email,

and related tools to perform required tasks.

Education, Training, Experience

• 2–3 years of experience in sales order administration, sales support, or order fulfillment.

• 1–2+ years of export documentation preparation experience required.

• Intermediate to advanced proficiency in Microsoft Excel.

• Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.