Job Description

Job Title:             Order and Data Entry Rep 

Location:           Vernon Hills, IL     

Department:    Customer Service

Reports To:       Supervisor, Customer Service 

Weekly Schedule:  Monday-Friday 8:00am - 4:30pm 

JOB PURPOSE:

As our  Order and Data Entry Rep, you’ll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner.  You’ll need strong attention to detail to catch errors and discrepancies when processing sales orders.  Communicate with various departments ensure on-time deliveries.. 

RESPONSIBILITIES:

• Identify appropriate customer account number prior to manually entering customer purchase order.
• Enter manual orders into SAP system within 24 hours of receipt.
• Respond to requests: identifying discrepancies or problems related to orders.
• Provide appropriate pricing or customer service rep documents needed for correction.
• Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep  
• Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
• Check inventory records to determine the availability of requested merchandise.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Receive and respond to customer complaints.

REQUIREMENTS:

• 10-Key experience by touch
• Prior order entry/customer service experience
• Basic understanding of Excel and Word. SAP a plus
• Strong attention to detail
• Ability to prioritize workload and handle work with a sense of urgency
• Effective written and verbal communication skills
• Must be able to work well with others/good team player

Pay: $21 - $23/hr 

From big benefits to small, we take care of our associates!  After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.  Rust-Oleum offers 9 paid holidays and one floating holiday per year.  

You are also eligible to earn three weeks of vacation on an annualized basis.

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class