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Job Description
As posted by the hiring company
Job Overview:
Operations Manager – Digital Print Services
📍 Locations: Austin, TX
About the Role:
ARC Document Solutions is seeking a motivated and experienced Operations Manager to lead our service centers in Austin, TX. This role is ideal for a strong communicator with a positive, objective mindset and a passion for team leadership. You’ll oversee operations and sales alignment to ensure exceptional customer service and business performance.
Key Responsibilities:
- Oversee daily operations of digital print centers, including production control, customer service, and quality assurance.
- Lead hiring, training, and performance management of staff.
- Manage the financial and operational aspects of the branch.
- Coordinate with regional teams to prioritize workflows and optimize machine usage.
- Monitor staff productivity and operational efficiency.
- Identify and implement cost-saving strategies and process improvements.
- Handle administrative tasks such as invoicing, order processing, shipping/receiving, and inventory tracking.
- Engage in production tasks and maintain customer communication throughout job lifecycles.
- Foster a culture of continuous improvement and best practices.
- Support other departments as needed.
Qualifications:
- 3–5 years of management experience in the digital printing industry (wide-format color printing is a plus).
- Proven ability to build strong relationships with staff and customers.
- Professional demeanor and commitment to quality.
- Effective problem-solving and cross-departmental collaboration skills.
- Ability to promote company products and services confidently.
- Self-starter with decision-making capabilities.
- Proficient in computer systems and adaptable to new software.
- Able to lift 50 lbs.
What We Offer:
- Strong company support and resources.
- Excellent reputation with consistent 5-star customer reviews.
- Competitive compensation.
- Comprehensive benefits: medical, dental, vision, life insurance, and 401(k) with company match.
- Supportive management team invested in your success.
- Caring and collaborative company culture.
- Opportunity to grow within the largest commercial digital printing company in the U.S.
Our Culture:
We’re one team, one company. Our outstanding culture is a key part of our success, and we’re looking for someone who thrives in a collaborative environment.
About ARC Document Solutions:
ARC (NYSE: ARC) provides technology and services to a wide range of industries, with a strong focus on architecture, engineering, and construction. With 170 service centers worldwide and secure cloud-based document storage, we serve thousands of customers across the globe.
Accessibility:
If you require reasonable accommodation during the application or hiring process due to a disability, please email [email protected] with “Accommodation Request” in the subject line.
Recruitment Agencies:
ARC does not accept unsolicited resumes from agencies and is not responsible for any fees related to such submissions.
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