Job Description

Description

Job Summary: The Operations Manager is responsible for optimizing and supporting the sales, delivery and operations team’s efficiency and effectiveness by implementing tools, processes, and data-driven strategies. This role ensures seamless alignment between sales, marketing, finance, and operations, enabling data-based decision-making and sales growth.

Essential Functions and Responsibilities:

• Lives and models BROWN VALUES in everything we do.
• Develop and manage sales performance metrics, dashboards, and reporting tools.
• Analyze sales data to identify trends, forecast revenue, and support strategic planning.
• Partner with sales leadership to define sales processes, territories, quotas, and compensation plans.
• Collaborate cross-functionally with marketing, finance, and operations to ensure alignment and consistent communication.
• Identify and implement technology or automation solutions to increase productivity.
• Evaluate and optimize current sales tools, contracts, and vendors.
• Lead projects to improve systems, workflows, and team collaboration.
• Analyze revenue metrics and KPIs; deliver actionable insights to leadership for forecasting, planning, and performance tracking.
• Leading, motivating, and developing a sales team, including hiring, training, and performance management.
• Managing the sales team's budget and resources effectively.
• Oversee day-to-day operations of the location, ensuring efficiency and effectiveness.
• Supports the companies’ values, goals, and annual operating plan.

Physical Demands:

• Finger and hand manipulation such as writing or typing for prolonged periods.
• Ability to travel to other company locations and customer locations.

Work Environment:

• Occasional work in different environments: warehouse, outside, stores, office
• Office setting is a primary work environment

Qualifications

• Valid driver’s license and approved driving record.
• Strong written and verbal communication skills.
• 5+ years in sales operations, business operations, or sales strategy.
• Excellent analytical, organizational, and communication skills.
• Proficient in Excel and data visualization tools and all Microsoft office applications.
• Operations management and routing experience a plus.
• Bachelor’s degree in business or related fields preferred.