Job Description

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie?

With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Watch this video to see why our employees feel like they truly belong here: Metrie's Brand Purpose

What You’ll Do

As the Operations Manager, you will have the opportunity to lead our Frederick, MD Operations teams with a focus on safety, continuous improvement, communication, plan and align priorities and leading others to provide an exceptional Metrie experience for our customers. This role reports to the Regional Operations Manager for the US Atlantic region.

As the Operations Manager, we need your in-depth knowledge of operational excellence, developing teams and customer focus to:

• Oversee and guide day-to-day operations across multiple shifts for the Pro and Retail teams, including warehousing, shipping, receiving, inventory control, and facility maintenance, ensuring alignment with regional and corporate objectives.
• Set clear expectations for branch Operations leadership teams, monitor performance against KPIs, and implement strategies to achieve operational excellence and continuous improvement.
• Develop and manage branch budgets in partnership with the Regional Operations Manager; regularly review financial performance, identify variances, and implement corrective actions to meet targets
• Ensure location maintains compliance with local, state/provincial, and federal regulations; lead safety programs, training, and audits to foster a culture of safety and accountability.
• Lead workforce planning, onboarding, and performance management for Supervisors; identify and develop high-potential talent for leadership roles and future growth opportunities.
• Partner with Sales, Procurement, and Operations Excellence teams to align operational capabilities with customer needs, support new product introductions, and deliver cost-effective solutions.
• Build and maintain strong relationships with carriers and third-party vendors; provide input in agreements to ensure operational efficiency and cost control.
• Champion Lean/Kaizen projects, standardize best practices, and implement process improvements that enhance productivity, quality, and customer satisfaction.
• Oversee inventory accuracy through cycle counts and physical audits; ensure proper maintenance of facilities, equipment, and assets to support operational reliability.
• Promote a positive, inclusive work environment that reflects company values, drives employee engagement, and fosters collaboration across branches.
• Ensure compliance with all local, state/provincial and federal laws and regulations related to people, operations, safety, etc.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain, Operations Management, or equivalent of 10+ years of progressive Operations leadership experience
• Experience leading multi-shift operations—responsibility for large teams, budgets, and performance outcomes
• Deep expertise in warehousing, logistics, transportation, and end-to-end supply chain management, with the ability to implement strategies that drive efficiency and scalability
• Exceptional communication skills, with the ability to influence others, foster collaboration, and build strong relationships with internal and external stakeholders. Bilingual in Spanish preferred.
• Demonstrated success in driving operational excellence and change management, including process optimization, performance improvement, and adoption of best practices
• Experience in talent management, including workforce planning, leadership development, and managing employee relations issues
• Proficiency in LEAN methodologies and continuous improvement initiatives, with the ability to lead projects and prioritize competing demands in a dynamic environment.
• Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint); experience with SAP and/or Warehouse Management Systems (WMS) strongly preferred
• Strong financial acumen and ability to analyze key performance metrics such as inventory, labor costs, and operational efficiency
• Industry knowledge of millwork and/or Metrie products and services is an asset

What you'll enjoy:

• A collaborative work environment with a clear strategy and goals
• A competitive base salary and profit-sharing program
• Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire!
• 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
• Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
• Family-oriented culture, focused on putting our people first

In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full- time position at Metrie. The base pay range for this role starts at $100,000 - $115,000/year. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.