Job Description

At our company, the front counter is the heartbeat of daily operations. As a Front Counter Operations Coordinator, you’ll play a vital role in keeping projects moving, supporting customers, and keeping the location connected. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in being the first point of contact for customers and field teams.

You won’t just be filling a role, you’ll be supporting the crews and contractors who are building our communities. We value practical problem-solving, open communication, and a team-first mindset, and we’re committed to helping our employees grow alongside the business.

Who You Are

You’re a dependable, customer-focused professional who enjoys balancing people interaction with operational details. You are:

• Customer-Focused & Detail-Oriented – Comfortable working the front counter, handling phones, and ensuring every customer interaction is handled accurately and professionally.
• Clear & Professional Communicator – Able to work effectively with customers, sales teams, service technicians, vendors, and warehouse staff.
• Resourceful Problem Solver – Proactive in identifying issues and finding practical solutions in a busy construction and equipment-based environment.
• Team-Oriented – Collaborative by nature and willing to support multiple departments to ensure smooth daily operations.
• Organized & Reliable – Capable of managing orders, inventory tasks, and financial paperwork with accuracy and consistency.
• Committed to Learning – Interested in understanding construction products, rental equipment, and internal systems to continuously improve performance.

What You Will Do

In this role, you will be responsible for front-counter operations and essential administrative support, including:

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coordinating inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory, sales, and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

What You Need

The ideal candidate will bring a combination of the following qualifications and skills:

• High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.
• Basic sales support or marketing experience is a plus.
• Ability to lift up to 50 pounds.