Job Description

Prairie Farms Dairy is looking to fill an office position in the Dubuque IA. We are looking for someone with a strong customer service background, efficient time management skills, strong written and verbal communication skills, and strong problem-solving skills. You need to be able to multitask while working in a fast-paced environment. 

Responsibilities will vary by position and company need but will include some or all of the following:  

• Provide Customer Service to Customers over the phone. 
• Accurately enter orders coming by phone, email or fax.
• Review and monitor incoming orders for completeness and accuracy
• 10-key order entry
• Email Correspondence with Customers
• Process Driver delivery tickets
• Balance products shipped with products delivered
• Perform Daily Office Functions as requested

Required Technical Skills:

• Basic math and reading skills.
• Ability to work well with numbers.
• Ability to have good phone etiquette. 
• Strong data entry skills.
• Proficient in Microsoft Excel
• Prior experience with AS400 or SAP a plus
• Proficient 10-key and typing skills

Required Soft Skills:

• Ability to work without direct supervision.
• Excellent verbal communication skills.
• Excellent leadership, interpersonal, and conflict resolution skills.
• Coachable and willing to learn.
• Ability to communicate effectively both verbally and in writing.
• Ability to multitask. 
• Strong attention to detail.

Educations, Certifications and Experience:

The following is preferred:

• Strong written communication skills.
• Microsoft Office Experience. 
• Proficient in typing.
• Some college or equivalent experience

Physical Requirements:

(S)he will be required to sit and stand for long periods of time. Will be required to lift and move large amounts of paperwork (boxes of files). Will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data.

Benefits:

• Medical Insurance
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability insurance
• Thrift Retirement Program
• Paid Holidays
• Paid Time Off

Other:

Standard Hours: Mon 7:30-4:30, Tue-Thurs 8-4:30, Fri 7:30 - 4. Working overtime, holidays, and weekends may be required subject to manager's discretion.

Prairie Farms Dairy, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.