Job Description

About the Position

Delivery agents are responsible for delivering and installing televisions and appliances in customer’s homes.  Delivery agents will remove the existing defective television or appliances.  Agents will secure products inside of a box truck, package and unpackage products in a way that prevents damages.  The agents are responsible for driving the box trucks as part of a team of delivery agents.

 Functions

• Provide superior customer service in all personal interactions
• Deliver customer’s products to residential locations
• Install and setup televisions and appliances
• Remove defective products from residential locations
• Package return goods for safe delivery to Samsung distribution centers
• Update customers about delivery times and expectations
• Meet FMCSA regulatory requirements
• Follow state and county laws and ordinances
• Required to follow company policy, participate in required trainings and keep truck clean.

Qualifications

• No CDL A license required but at least 1 year verifiable driving experience with a box/straight truck.
• Minimum of 2 years of experience in customer service, delivery, appliance installation or related required preferred.
• Clean driving record
• Pass DOT medical examination
• Class A or B license preferred but not required
• Ability to secure F endorsement, if require by licensing state required.

Competencies

·         Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·         Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

·         Decision Quality - Making good and timely decisions that keep the organization moving forward.

·         Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

·         Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

This position is expected to travel approximately 50% - 75%.

Travel regularly includes overnights: 3-4 nights out per week.

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