Job Description

Description

At IRP, we don’t just manufacture products — we help global brands come to life. From eye-catching merchandising equipment to rugged Grizzly coolers, our work is seen (and used) in stadiums, stores, and events across the country. Whether it’s a custom-molded cooler, a precision wire rack, or electric refrigeration equipment, our products support some of the biggest names in food and beverage — including Anheuser-Busch, Coca-Cola, Gatorade, Nestlé Waters, MillerCoors, and PepsiCo.

We believe great work starts with great people. That’s why we’re looking for team members who bring passion, pride, and purpose to everything they do. At IRP, we value fresh perspectives, hands-on learning, and a strong work ethic. We offer a workplace where you can challenge yourself, build real-world skills, and be part of a team that takes pride in doing things right.

If you're ready to roll up your sleeves, make an impact, and be part of something bigger — we’d love to have you on board.

Description

Iowa Rotocast Plastics is seeking a technically capable and motivated Network & Desktop Support Technician to support our growing IT infrastructure. This hands-on role is responsible for end-user support, PC and printer troubleshooting, network and systems support, and assisting with user onboarding.

This position requires a strong foundation in IT support and offers significant room for professional growth. 

Essential Functions

• Serve as the first point of contact through our online help desk system, responding to IT support requests in a timely and professional manner.
• Diagnose and resolve issues related to desktops, laptops, and printers.
• Assist with software installations, updates, and general IT questions from staff.
• Set up new users with the necessary hardware, accounts, and access permissions.
• Handle offboarding tasks, ensuring proper deactivation of user accounts and return of equipment.
• Maintain users and security groups.
• Support basic networking functions including diagnosing connectivity issues, monitoring wired and wireless networks, and troubleshooting hardware like switches and access points.
• Assist with the setup, configuration, and maintenance of printers, scanners, and desktop systems across the organization.
• Support routine server-related tasks such as checking system status, applying updates, or restarting services.
• Follow detailed procedures to ensure consistency and system integrity when performing administrative duties.
• Maintain documentation of hardware inventory, network configurations, user procedures, and technical support cases.
• Assist in improving IT support workflows and system monitoring practices.
• Collaborate with IT leadership on identifying and implementing technology improvements.
• Take part in select infrastructure or system upgrade projects based on interest and ability.
• Gain exposure to server systems, and enterprise tools — with opportunities to grow into more advanced IT roles over time.
• Other duties as assigned.

Qualifications/ Requirements

• Associate degree in Information Technology or related field preferred.
• 2+ years of experience in IT support, help desk, or desktop/network troubleshooting.
• Familiarity with Microsoft Windows environments, Office 365, Active Directory, MacOS and basic networking.
• Strong problem-solving skills.
• Ability to learn quickly, follow technical instructions, and maintain confidentiality.

Iowa Rotocast Plastics offers a great work environment and leading rewards package 

• Competitive performance-based wages
• Generous benefit plans: Medical, Dental, HSA, FSA, DCA, Life and Disability 
• Employee Health Program
• 401(k) pension plan with employer match
• Paid-Time-Off (PTO)
• Nine paid Holidays
• Bereavement Leave
• Employee events 
• Employee discounts on IRP & Grizzly products 

Iowa Rotocast Plastics is proud to be an equal-opportunity employer. We are committed to equal employment regardless of the individual's race, color, gender, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.