Job Description

We are looking for a National Accounts Manager to support our team out of our Cincinnati, OH Location.

SUMMARY: 

The National Accounts Manager leads the company’s efforts to maintain and expand relationships with large, multi-location customers. The National Accounts Manager is responsible for achieving sales quota and assigned strategic account objectives. The National Accounts Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Cultivate client relationships and identify new sales opportunities with new and existing account responsibilities. Compiles lists of prospective customers for use as sales leads.
• Call on decision makers such as designers, architects, or other professional personnel at retail, commercial, industrial, and other establishments to convince prospective client of desirability and practicability of all LSI products or services offered.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Review drawings, plans, and other customer documents to develop and prepare cost estimates or projected increases in production from client's use of proposed equipment or services.
• Approves project estimates by PM team up to delegation of authority.
• Creates Bill of Materials in order to launch production.
• Provide technical services to clients relating to use, operation, and maintenance of product provided.
• Resolve major customer problems while continuously identifying process improvements and recommending appropriate solutions.
• Develop, implement, and complete special projects as assigned. 
• Enter customer data and related sales data into company CRM and ensure accuracy and completeness of information. Daily, Weekly, Monthly communication with management.

EDUCATION AND/OR EXPERIENCE:  

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Achieves assigned sales quota in designated national accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.

REQUIRED BEHAVIORAL COMMPETENCIES:

• Builds Strategic Working Relationships – Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Builds Trust – Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Decision Making – Identifies and understands issues, problems and opportunities, compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences
• Planning and Organizing - Establishing courses of action to ensure that work is completed efficiently.
• Initiates Action – Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Customer focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC:

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.