Job: Motor Vehicle Dispatcher
Job Code: K24 - KB-Dispatcher Motor Veh
SCA Occup: 01060 Dispatcher, Motor Vehicle
Salary Grade: Federal Wage Determination or Collective Bargaining Agreement
FLSA Status: Non-Exempt
Approval Date: March 2017
POSITION SUMMARY: Under general supervision, the Motor Vehicle Dispatcher assigns vehicles and drivers based on length and purpose of trips, freight or passenger requirements, and user preferences.
TYPICAL DUTIES:1. *Assigns motor vehicles and drivers for conveyance of freight and passengers and compiles lists of available vehicles; 2. *Maintaining issuance of keys, record sheets, and driver credentials;3. *Records time of departure, destination, cargo, and expected time of return;4. *Investigate overdue vehicles;5. *Confers with customers to expedite or locate missing, misrouted, delayed or damaged merchandise;6. *Maintains record of mileage, fuel used, repairs made, and other expenses;7. *Establish service and delivery routes;8. *Issue equipment to drivers (such as hand trucks, dollies, and blankets);9. *Direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies;10. *Inspect vehicles upon issue and return;11. *Maintain, file, and complete the accident reporting and customer/user information documentation;12. *Coordinate vehicle support by contacting the customer directly via phone or email for clarification as needed;13. *Inform the supervisor when multiple requests are received and support cannot be met;14. *Provide monthly mileage reports and daily usage for billing purposes;15. *Instruct personnel in emergency repair contact information, accident reporting, monthly mileage requirements and inform supervisor of any discrepancies or problems with specific individuals or units;16. Perform other duties and special projects as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:• Two or more years of prior work experience in a transportation environment;• Ability to follow directions, structured processes and procedures;• Ability to communicate effectively to provide information, complete daily records, and to act responsively to inquiries and requests from vendors, customers, management, and to escalate matters appropriately;• Ability to manage and accurately track data, and adapt to changing work priorities;• Excellent customer service and problem solving skills, including ability to exercise independent judgment;• Computer literacy including knowledge of word processing, spreadsheet and database software;• Demonstrated organizational, problem-solving and common sense skills with an attention to detail;• Flexibility for responding to competing demands and continually changing work priorities in a fast paced environment;• Effective oral communication skills for providing information and assistance to internal and external customers; in person, over the telephone, and in writing;• Skills to enter or lookup and retrieve data from multiple, related systems and databases;
High School Diploma or GED
CERTIFICATES OR LICENSES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
Valid Driver's License
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Maneuvering to and around equipment • Bending, stooping, and reaching• Utilizing keyboard• Monitoring computer systems• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision• Moving or lifting boxes up to 25 pounds • Answering/making phone calls • Communicating with others
Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
At PRIDE, we make a difference in the lives of many, one job at a time.
If you are interested in working for this unique organization that blends business with a social mission, please apply online at www.prideindustries.com.PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!
PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.