Job Description

The Mobile Device Specialist (formally Technical Support Specialist) provides customer service for our Government Client with cell phone and smartphone inventory and solves technical problems on mobile devices. 

A sample of duties includes, but is not limited to:

• Manage the mobile device program, including: maintaining a cell phone inventory, and providing printer consumable ordering information based on inventory and usage metrics. 
• Essential job skills are technical abilities, smart phone support, troubleshooting & repair on iPhones and flip phones.   
• Diagnose problems and make minor repair of mobile devices, computers, and other IT equipment. Provide monthly reports on inventory and usage metrics.  
• Inventory management receiving shipments, restocking, and able to lift 50 lbs. 
• Maintain records of all activities and processes pertaining to the mobile device inventory with a high level of accuracy. 
• 2 years of IT experience is highly desired. Must have extensive experience with MS Office (Excel, Access) and computer competences.
• Proven ability to maintain professionalism, with a commitment to customer service.

Experience 

License, Cert or Registration 

• Current drivers’ license 

• Proof of U.S. citizenship or authorization to work in the U.S. 

• Ability to obtain a DoD Secret Security Clearance.  

• Strong preference given to candidates who meet all job requirements and possess an active DoD Secret clearance. 

SKT, Inc. is an EEO/Veteran/Disabled employer. For a general description of benefits, please visit: https://www.sktcorp.com/career-center/ and scroll down to read our benefit offerings.