Job Description

Job Description

We are seeking a Manager of HR Shared Services and Process Automation to lead the HR Resource Center (HHRC) Data Transaction team and drive the modernization of HR operations. This hybrid role (3 days/week in Charlotte) will focus on automating manual processes, optimizing workflows, and improving service delivery through digital solutions.

Key Responsibilities

• Lead the transformation of HR data transaction processing through automation, workflow redesign, and system integrations.
• Identify and implement automation and bot solutions that reduce manual effort, improve accuracy, and increase efficiency.
• Partner with HR, IT, Analytics, and Digital Transformation teams to deliver scalable process improvements.
• Drive continuous improvement through data analysis, performance monitoring, and process optimization.
• Lead change management efforts to support adoption of new technologies and ways of working.
• Improve service quality, compliance, data integrity, and employee experience while building scalable operations.

Typical Education and Experience

Typically a Bachelor's Degree and 8 years work experience or equivalent experience

Required Skills and Education

• 8+ years of HR experience, with at least 2 of those years in process improvement, automation, or operational excellence.
• Experience leading a team in HR operations.
• Experience in a Shared Services or HR Resource Center environment using ServiceNow.
• Proven success implementing workflow automation, integrations, or bot solutions.
• Strong analytical, project management, communication, and stakeholder management skills.
• Knowledge of HR service delivery models, SLAs, and KPIs.

Preferred Skills and Education

• Experience with PeopleSoft, workflow automation platforms, and self-service technologies.
• Lean, Six Sigma, Agile, or related certifications.
• Change management or organizational development experience.
• Bachelor's degree in HR, Business, Operations, or a related field.

About BAE Systems, Inc.

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.