Job Description

The Manufacturing Technical Writer reports to the Manufacturing Technical Support Manager to support our Storage Solutions Fiberglass Manufacturing Facilities by developing, standardizing, and maintaining Standard Operating Procedures (SOPs), Work Instructions (WI), Job Hazard Analyses (JHAs), and Training Materials across multiple locations. 

PRIMARY DUTIES & RESPONSIBILITIES

• Receive WI, SOPs, JHAs, and other technical documents from plant representatives for review and editing.
• Ensure documentation is clear, concise, and formatted consistently before publication.
• Validate content accuracy by working with subject matter experts (SMEs) in manufacturing, engineering, safety, and quality.
• Standardize work instructions, training materials, and operational procedures across multiple facilities.
• Maintain document version control and ensure compliance with ISO, OSHA, and company policies.
• Develop, write, and edit Standard Operating Procedures (SOPs) for fiberglass manufacturing processes, ensuring accuracy and clarity.
• Create and maintain Job Hazard Analyses (JHAs) in collaboration with Safety and Operations teams to enhance workplace safety.
• Develop training manuals, work instructions, and reference guides for shop floor employees.
• Work closely with Training, Technical Teams, Quality, and Safety Leadership to ensure training materials and SOPs support operational needs.
• Continuously improve documentation based on employee feedback, regulatory updates, and process changes.
• Incorporate visual elements such as diagrams, process flowcharts, and images to enhance clarity and usability.
• Support the development of digital learning modules and e-learning (Swipe Guide) content for training programs.
• Cultivate a team-oriented culture focused on employee value, trust, accountability, and collective results
• Facilitate effective communication with internal and external stakeholders, ensuring clear understanding of business objectives.
• Assess and optimize systems and processes for efficiency, implementing improvements as necessary.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Associate’s or Bachelor’s degree in Technical Writing, Engineering, Occupational Safety, Manufacturing, or a related field an asset (or equivalent experience).
•  Minimum 3+ years in a technical writing role within manufacturing, safety, or quality control, preferably in fiberglass or industrial manufacturing.
• Communication & Detail Orientation: Ability to translate complex manufacturing processes into clear, user-friendly documents for employees at all skill levels.
• Experience working with cross-functional teams (Training, Engineering, Safety, Quality, and Production) to develop and validate documentation.
• Familiarity with ISO 9001 and other applicable standards related to manufacturing documentation.

JOB REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to sit. Use of hands to handle or feel objects and tools; talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Factory environment includes exposure to varying temperatures, noise levels, and the use of personal protective equipment (PPE)
• Travel requirement 0-15% 

BEHAVIORAL COMPETENCIES

• High-energy, self-directed problem-solver with a strong bias for action and decision-making.
• Risk-aware but unafraid to take calculated risks.
• Strong ability to prioritize and act on opportunities for measurable efficiency gains

TECHNICAL COMPETENCIES

• Software Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams), Adobe, AI tools and document management systems. 
• Technical Knowledge: Strong understanding of fiberglass manufacturing processes, safety protocols, and regulatory standards (OSHA, ISO, etc.) is an asset
• Ability to work in a fast-paced environment
• Ability to read drawings, instructions