Job Description

Manager, Sales Operations

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

Position Overview: 
We are seeking a dynamic Manager of Sales Operations to drive excellence in sales execution and support. In this pivotal role, you'll collaborate with cross-functional teams including Field Sales, Business Development, Commercialization, Finance, Compliance, Information Technology and Legal to streamline and strengthen our sales operations capabilities.

You'll lead initiatives in incentive compensation, reporting and analytics, sales targeting and alignment, and strategic support to enhance performance across a growing and evolving portfolio. This is a high-impact role that shapes how our teams engage customers, pursue new opportunities, and achieve revenue goals.

Essential Duties and Responsibilities:

• Sales Performance & Analytics
• Monitor performance against annual goals by customer, product, and account manager
• Track new item launches and customer acquisitions vs targets
• Support sales forecasting efforts and demand planning
• Create requirements and understand the data for dashboards, KPIs, and performance reports
• Ensure reporting accuracy, consistency, and timely delivery
• Pricing & Trade Analysis
• Provide consultative insight through market and product knowledge
• Conduct pricing and trade effectiveness analysis to support strategic growth
• Sales Capabilities Strategy
• Lead a collaborative effort to develop a Sales Capability roadmap (people, process and technology) including the value case for new investment 
• Oversee global capability deployments and enhancements to align with business needs
• Identify and implement process improvements to boost system performance and adoption
• Serve as the primary owner and strategist for the CRM system, driving adoption, optimization, and data integrity to enable sales performance, pipeline visibility, and customer lifecycle management.
• Cross-Functional Collaboration & Support
• Act as primary point of contact for Commercial Operations support across assigned brands
• Coordinate with IT, BIS, and Commercial teams to resolve data issues and enable new capabilities
• Drive ad hoc analysis and special projects to uncover sales opportunities
• Support data synchronization across platforms (e.g., 1WorldSYNC, Syndigo)
• Foster collaboration with Sales, Pricing, and Marketing to optimize processes and tools
• Oversee logistics and materials for trade shows and industry events

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions. 

The ideal candidate will have the following:

Education and Experience: 

• Bachelor’s degree or equivalent work experience
• Minimum 5 years in Sales Operations or a related role
• Experience with Salesforce.com or similar CRM tool (D365 knowledge a plus)
• Experience with Order Management tools and processes (D365 knowledge a plus)
• Familiarity with data governance and enterprise systems
• Strong leadership, analytical, and project management skills
• Ability to manage multiple projects in a fast-paced environment
• Excellent communication and interpersonal abilities