Job Description

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

Position Overview

The Manager, RB Innovation will coordinate and manage strategy plan under limited supervision. The individual will act as a technical liaison between the manufacturing, service department and HQ Korea to address customer-defined requirements. They will ensure successful product launches by resolving technical issues with the HQ Engineering Team and meeting deliverables. Building strong relationships with SEA Product Management, Sales, and field-testing teams is essential to drive product development and schedule success. Additionally, the role involves interfacing with customers to ensure satisfaction, analyzing return rates to plan future needs, developing repair strategies for new products, and auditing/analysis third-party vendors for outsourced repairs.

Role & Responsibilities

Solving business-related problems:

• Develops and improves product inspection, testing, diagnostics, and repair procedures
• Understand and implement data analysis strategies that meet business strategy
• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

Project Management:

• Determines resource needs and project timelines
• Communicates project status to management at all levels

Data Analysis and Reporting:

• Analyzes service data to identify trends and rates
• Prepares statistical reports and forecasts future requirements, budgets, and resources
• Establish/support infrastructure that continuously grows to strategically analyze data

Process Improvement:

• Establishes new processes and enhances existing ones to improve reverse logistics performance
• Designs and optimize process flow plans to maximize output

Systems Management:

• Oversees RB-MES systems and application enhancements for the repair department
• Recommends improvements to boost operational efficiency and ensure data integrity
• Manages systems and information projects to meet performance expectations

Skills and Qualifications

Minimum Qualifications:

• 6-8 years of experience in a project development role with 2-5 years of experience in wireless telecommunications, with direct project development and long-term customer relationship building
• Experience in marketing, sales, product management, or development, including compiling and presenting product/service information
• Experience researching and resolving customer technical complaints and issues
• Proficient in Microsoft Office applications and experienced in a Windows XP or NT LAN/WAN environment

Preferred Qualifications:

• Bilingual in Korean is highly preferred
• A Bachelor’s Degree in Engineering from an accredited college or university and 6+ years of relevant experience
• Work experience in the telecommunications industry

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.