Job Description

RESPONSIBILITIES:
•   Implement and maintain ISO 9001:2000 Standard and its associated documents.
•   Lead direct reports in support of the plant initiatives as it relates to quality: testing, documentation, production floor interaction for correction, participation in CI and ISO   events, etc. 
•   Maintain the PFMEA data and ensure use as tied into the CAR process.
•   Coordinate with the Engineering and CI leads for a seamless operation where overlaps occur,
•   Take direction from the Director and Plant Manger to address identified quality gaps, or research root causes for correction.
•   Lead training process of all personnel as it relates to ISO procedures and Work Instructions,
•   Lead weekly review of production leaks thru use of Majik, in conjunction with other department leaders and elevate to leadership for resolution.
•   Provide management with quality performance reports; internal and external.
•   Establish a full proof quality control program to ensure nonconforming products are within established guideline, acting as the last line of defense for finished goods. 
•   Represent the company as the primary POC for customer complaints beginning to end, and be responsible for the entire process of documentation, resolution, credit, closure, CAR’s.
•   Responsible for calibration of all testing equipment, to include annual review for end-of-life items.
•   Expected to possess’ knowledge of appropriate safety policies and enforce said policies.
•   Maintain awareness of shift events and the environment to recognize problems prior to affecting productivity.
•   Assist with basic maintenance and troubleshooting.
•   Emphasize and assist in creating a neat, safe, and clean work environment. 
•   Perform any quality evaluations or customer complaint testing as required.

REQUIREMENTS AND SKILLS:
•   Proven ability to work with Quality Suppliers assessment and process audit.
•   Exceptional interpersonal and team building skills.
•   Ability to troubleshoot and resolve issues with a strong emphasis on customer satisfaction.
•   Strong analytical and production quality skills Excellent written and oral communication skills.
•   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.
•   Ability to maintain confidentiality of situations such as counseling, evaluation, training, accidents, and attendance.
•   Ability to lead and motivate direct reports for optimal performance and set the example.
•   Ability to communicate with employees in a courteous/professional manner.

EDUCATION:
•   Bachelor of Science Degree, preferably with a focus in Chemistry, Chemical Engineering, Regulatory Affairs.
•   LSS Green Belt preferred.

YEARS OF EXPERIENCE:
•   5+ Years of QA Operations experience within a manufacturing environment.

WORK ENVIRONMENT:
•   Normal office environment, warehouse / industrial environment
•   Must be able to stand for prolonged periods.
•   Must be able to tolerate heat in production environment when reviewing shop floor aspect of project.

TRAVEL:
•   20% travel may be necessary, as it relates to review of customer complaints that are not able to be resolved thru normal means.  Most interface will be over MS Teams or a similar platform.

SAMOMM

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