Job Description

Key Responsibilities

Aftermarket Strategy & Growth

• Own and execute the growth strategy for parts and service across strapping equipment and related packaging systems
• Drive recurring revenue through spare parts programs, preventative maintenance, and service agreements
• Partner with sales to expand installed base penetration, cross-sell parts, and increase customer share of wallet
• Identify opportunities to standardize and scale offerings across key product lines (tools, heads, dispensers, automation systems)

Parts Business Leadership

• Lead all aspects of parts operations including pricing, stocking strategy, and fulfillment
• Optimize inventory using an 80/20 approach—prioritizing high-velocity and critical spare parts for strapping systems and tools
• Improve fill rates, lead times, and inventory turns while managing working capital
• Develop strategic SIOP program to ensure continuity of supply and cost competitiveness
• Establish pricing strategies that protect margin while remaining competitive in the market
• Drive aftermarket kits (PM kits, wear-part kits, rebuild kits) to simplify ordering and increase average order value

Service Operations (Strapping Equipment Focus)

• Lead service delivery for field service technicians and in-house repair teams supporting strapping tools and systems
• Ensure rapid response and high first-time fix rates to minimize customer downtime
• Standardize service processes including diagnostics, repair procedures, and reporting
• Develop preventative maintenance programs specific to strapping equipment wear components (seals, cutters, tensioners, motors, etc.)
• Manage service scheduling, technician utilization, and geographic coverage

Customer Experience & Reliability

• Position the business as a trusted partner for equipment uptime and reliability
• Support key accounts with proactive maintenance planning and lifecycle management of strapping equipment
• Resolve escalated service and parts issues quickly and effectively
• Provide technical guidance to customers and internal teams on equipment performance and optimization

Financial & Performance Management

• Own P&L performance for parts and service operations
• Drive revenue growth, gross margin expansion, and cost control
• Monitor and improve key KPIs:
  • Parts revenue & margin
  • Service revenue & technician productivity
  • Fill rate / backorder levels
  • Inventory turns & obsolescence
  • Equipment uptime / response time

Leadership & Development

• Provide technical and commercial training on strapping systems and components
• Foster a culture of accountability, urgency, and continuous improvement

Process Improvement & Standardization

• Implement Lean principles to streamline parts flow and service delivery
• Standardize SKUs, suppliers, and repair processes across locations
• Leverage ERP and service management systems to improve visibility, forecasting, and execution

Qualifications

• 5–10+ years of experience in aftermarket parts and service, preferably in packaging equipment, strapping systems, or industrial tools
• Strong understanding of mechanical/electromechanical systems (strapping heads, hand tools, automation components)
• Proven success in growing parts and service revenue streams
• Experience managing inventory, supplier relationships.
• Strong financial acumen with P&L responsibility
• Experience with ERP systems and field service management tools

Key Competencies

• Aftermarket growth mindset (recurring revenue focus)
• Technical understanding of packaging/strapping equipment
• Inventory and supply chain optimization (80/20 discipline)
• Customer-centric problem solving
• Operational execution and process discipline
• Team leadership and development
• Strong alignment between sales, service, and supply chain

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