Job Description

JOB TITLE: Manager Operational Compliance

REPORTS TO: Vice President of Distribution & Freight 

PURPOSE: ENSURE OPERATIONAL UNIFORMITY AND COMPLANCE WITH CUSTOMER REQUIREMENTS by:

Collaborating between various distribution facilities to lead Rust-Oleum’s initiatives focused on optimizing customer compliance and logistics performance and overseeing the end-to-end order cycle and customer experience, identifying opportunities for continuous improvement and operational efficiency

ESSENTIAL JOB FUNCTIONS:

Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide product range including decorative fashion paints, durable industrial roof repair coatings and, of course, the famous rust-fighting formula that started it all.

The primary result expected from the Manager – Customer Compliance and Logistics Performance will be to collaborate across departments to lead Rust-Oleum’s initiatives focused on optimizing customer compliance and logistics performance. Oversee the end-to-end order cycle and customer experience, identifying opportunities for continuous improvement and operational efficiency.

TASKS PROFILE:

Typical tasks for this position include (but are not limited to) the following:

• Maintain and present monthly penalty dashboards to Rust-Oleum leadership, including division-specific reporting and commentary on root causes and corrective actions.
• Track and report distribution center (DC) penalties, identifying actionable items and communicating updates in weekly Tier 3 meetings.
• Lead and train Sales Associates on penalty dispute processes; manage disputes when necessary.
• Collaborate cross-functionally to investigate and resolve compliance issues.
• Serve as the primary liaison with Finance for compliance-related initiatives.
• Ensure consistency in compliance reporting and best practices across all Consumer companies.
• Own and manage the DC audit process, including dotted line staffing, process improvements, and data analysis.
• Analyze audit results and customer receiving data to support Sales and Finance payback initiatives.
• Partner with Finance to align DC audit metrics with invoice shortage reporting.
• Drive consistency in audit practices across all Consumer DCs.
• Develop and maintain Logistics & Transportation dashboards using data from WMS, TMS, SAP, and other sources to identify improvement opportunities.
• Highlight actionable insights for management follow-up.
• Ensure standardized reporting across all Consumer companies as directed by leadership.

Responsibilities/Expectations:

• Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person.
• Maintain a good record of attendance and punctuality.
• Perform tasks assigned using specific operating procedures and following department specific quality control processes and procedures.
• Treat people with dignity and respect.
• Conduct all business with integrity.
• Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
• Follow all safety procedures and company policies.

Experience Required:

• Seven plus years of experience working in logistics, distribution or supply chain.
• Prior experience in Retail or Consumer Packaged Goods industries.
• Prior history of working cross functionally.
• Experience using data and metrics to drive improvements.
• Working knowledge of SAP.  
• Bachelor’s degree preferred.

Salary Target Range: $95,000 - $110,000, bonus eligible

From big benefits to small, we take care of our associates!  After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. 

We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.  Rust-Oleum offers 9 paid holidays and one floating holiday per year.  You are also eligible to earn three weeks of vacation on an annualized basis.

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.