Job Description

WHAT YOU GET TO DO

The Manager Control Systems is responsible for leading KNAPP’s on-site and in-house Control Systems Engineers in Customer Service. This role serves as the primary point of contact for escalations, coordinates support alignment across teams, and plans training to strengthen technical capability and consistency. Reporting directly to the Director of Remote Services, the position supports operational performance, employee development, and timely resolution of control systems-related issues.

Essential Functions and Responsibilities: 

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and support KNAPP’s on-site and in-house Control Systems Engineers in Customer Service.
• Serve as the primary point of contact for escalations, coordinating resources and driving timely resolution of PLC and controls-related issues.
• Plan, coordinate, and track technical training for on-site and in-house controls support personnel to ensure skill development and operational readiness.
• Provide day-to-day guidance, support, and direction to team members to maintain consistent service quality and effective issue resolution.
• Collaborate with internal stakeholders and customer-facing teams to align support priorities, communicate risks, and manage escalations effectively.
• Monitor team performance, identify development needs, and support continuous improvement in processes, documentation, and support practices.
• Ensure troubleshooting activities, resolutions, and follow-up actions are documented clearly and consistently in ticketing systems and internal knowledge resources.

WHAT YOU HAVE

• Bachelor’s degree in electrical engineering, automation engineering, mechatronics, controls engineering, or a related technical field required; equivalent combination of education and relevant experience may be considered.
• 5+ years' experience in control system commissioning within a relevant industry
• 3+ years’ experience in a managerial role
• Demonstrated leadership experience supporting or supervising PLC technicians, controls engineers, or similar technical support personnel.
• Strong communication, coordination, and interpersonal skills with the ability to serve as a central point of contact for escalations and cross-functional collaboration.
• Experience planning, coordinating, or delivering technical training to support employee development and team readiness.
• Strong working knowledge of industrial controls components such as PLCs, HMIs, sensors, drives, and related automation equipment, with required knowledge of Siemens and Beckhoff platforms.
• Ability to manage escalations effectively, prioritize competing needs, and maintain a high standard of support across teams.
• Strong organizational and documentation skills, with familiarity in ticketing systems, incident management, and continuous improvement practices

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel required up to 30%
• Overtime as required by work
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”