Job Description

World Emblem is one of the world’s leading suppliers in high quality decorations. We offer a variety of Flex Style, custom embroidered, sublimated, transfers, and more.

Our product quality is complemented by its high level of customer satisfaction. With an average of less than 5 days on most products, World Emblem has one of the most competitive turn-around times in the market. For team members both domestic and abroad, World Emblem creates an inspiring and stimulating work environment so that our team has the space and the resources to innovate within our industry.

Job Summary

A highly qualified person in the maintenance of Tajima and Barudan sewing machines, with a high capacity to solve problems quickly and effectively.

Essential Duties & Responsibilities

• Training & Support
  1. Ongoing knowledge and education on the company's machines.
  2. Participates in formal and informal training sessions to gain new skills and knowledge.
  3. Contributes to and updates the machine inventory database, as well as inventory management of spare parts that need to be kept in stock for the department.
• IT Functions
  1. Responsible for machine issues in the company.
  2. Participate in team meetings and communications.
  3. Maintain updated machine inventory.
  4. Record machine work orders.
  5. Follow up on machine repair requests.
  6. Track the status of equipment and ordered supplies using the inventory management tool.
• Tech Support
  1. Logical thinker and able to prioritize workload and urgency.
  2. Strong Customer Service Ethic.
• Essential Skills:
  1. Exceptional problem-solving, analytical, and technical troubleshooting skills, with a strong ability to research and find solutions independently.
  2. Maintain a positive and professional demeanor, thriving in both independent and collaborative work environments.
  3. Possess excellent oral and written communication skills to effectively interact with staff and stakeholders across all levels.

Additional Duties & Responsibilities

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Education & Experience

•  Bachelor’s degree
• 2 Years of experience.
• Demonstrated ability to work, build, and troubleshoot sewing machines.
• Basic knowledge of Excel.
• Strong problem-solving and interpersonal skills for user support 
• Bilingual (English/Spanish preferred).
• Excellent written and verbal communication skills.
• Mid-level experience in Microsoft 365.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel, and reach with hands and arms; move about the facility. Some light physical effort is required. Must be able to work well under pressure.

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify