Job Description

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

The Maintenance Operations Manager is responsible for overseeing the daily operations, efficiency, and quality of services provided to client businesses within the KNAPP on-site services. This role ensures that maintenance service teams are well-coordinated, performance-driven, aligned with client needs and also encompasses the financial aspects of service delivery, including but not limited to time and invoice management, as well as the efficient allocation of resources of all types. The Maintenance Operations Manager serves as a liaison and interface between KNAPP North America and maintenance sites at our customer locations, ensuring seamless delivery while optimizing operational workflows. This role places a special emphasis on ensuring compliance with and fulfillment of contractual obligations. Proactive measures must be taken to address any potential non-compliance and emerging trends that may lead to it.

Essential Functions and Responsibilities: 

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and coordinate on-site service operations for multiple client businesses across various industries.
• Ensure timely and efficient execution of service contracts while maintaining high-quality standards.
• Develop and implement operational policies, workflows, and best practices to improve service efficiency.
• Monitor real-time operational data and service performance metrics to identify areas for improvement.
• Serve as the primary point of contact for client businesses, addressing concerns and ensuring satisfaction.
• Conduct regular site visits and performance evaluations to ensure service effectiveness.
• Collaborate with clients to customize solutions, improve service delivery, and identify expansion opportunities.
• Handle escalations and implement corrective action plans to resolve service-related issues.
• Supervise and support on-site resident service teams, ensuring proper staffing and role allocation.
• Conduct training programs to upskill employees and align them with service standards.
• Set performance goals and conduct regular evaluations to ensure accountability and excellence.
• Foster a culture of teamwork, efficiency, and customer-centric service.
• Ensure all services comply with industry regulations, safety standards, and contractual obligations.
• Implement quality assurance programs and conduct periodic audits to maintain service excellence.
• Address any operational risks, safety concerns, or compliance issues proactively.
• Oversee budget allocation, cost control, and financial performance of on-site operations.
• Optimize resource usage to maintain profitability while delivering high-quality services.
• Track operational expenses and prepare reports for financial forecasting.
• Identify inefficiencies and recommend innovative solutions to enhance service delivery.
• Leverage technology and analytics to streamline operations and reporting.
• Work with the sales and business development teams to expand resident service contracts. 

WHAT YOU HAVE

• Bachelor’s degree in related field or equivalent combination of education and work experience
• 5+ years directly managing a team 
• Excellent communication skills both written and verbal 
• Demonstrated knowledge of KNAPP and third-party products
• Professional questioning and listening skills 
• Strong attention to detail 
• Ability to work well under pressure 

Working Conditions and Environment:

• Travel required up to 35%
• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada)
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds.

WHAT YOU WILL GET

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”