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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mailroom Manager

Position Summary

The Mailroom Manager oversees all inbound and outbound mail and package operations for the facility, ensuring efficient, accurate, and timely delivery services. This role is responsible implementing tracking systems, maintaining delivery records, and ensuring compliance with organizational policies and security protocols.

Key Responsibilities

Mail and Package Operations

Oversee daily operations of the mailroom, including receiving, sorting, processing, and distributing all incoming mail, packages, and deliveries. Manage outbound mail and package shipments, ensuring proper packaging, labeling, and carrier selection for cost efficiency and timeliness. Coordinate with courier services, postal carriers, and delivery vendors to maintain reliable service levels. Implement and maintain systems for tracking high-value or sensitive deliveries requiring special handling.

Ticket Administration and Tracking

Administer the ticketing system for logging all incoming and outgoing deliveries, maintaining accurate records for audit and accountability purposes. Generate and track delivery receipts, obtaining signatures and confirmations as required. Produce regular reports on delivery volumes, turnaround times, and service performance metrics. Maintain databases of delivery histories and resolve discrepancies in tracking records.

Vendor and Carrier Management

Monitor vendor performance against service level agreements and address service failures promptly. Evaluate shipping options to optimize cost and delivery speed based on organizational needs.

Facility Coordination

Coordinate with building management, security, and reception staff to facilitate smooth delivery operations. Manage mailroom equipment maintenance, including postage meters, scales, and sorting equipment. Ensure mailroom compliance with building access policies and security requirements.

Budget and Inventory Management

Manage mailroom budget, including postage, shipping supplies, and equipment costs. Monitor postage usage and implement cost-control measures. Maintain adequate inventory of shipping supplies, boxes, envelopes, and packaging materials.

Required Qualifications

Education: High school diploma or equivalent required; associate's or bachelor's degree in business administration, logistics, or related field preferred.

Experience: Minimum 2-3 years of mailroom or logistics operations experience.

Skills and Competencies:

Strong organizational and time management abilities with attention to detail. Proficiency with mailroom management software, ticketing systems, and Microsoft Office applications. Knowledge of postal regulations, shipping carrier services, and delivery logistics. Excellent communication and interpersonal skills for vendor and stakeholder coordination. Ability to lift and move packages up to 50 pounds regularly. Problem-solving capabilities to resolve delivery issues and operational challenges efficiently.

Working Conditions

The role requires standing, walking, and physical handling of mail and packages throughout the workday. Standard business hours apply, with occasional flexibility needed during peak delivery periods or to accommodate special projects.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

72,000.00 – 90,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Carlstadt, NJ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.