Job Description
Job Overview:
Machine Solution-Advanced Technical Support Expert
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India + EAJ who will be responsible for solving customer technical issues.
Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Industrial Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer’s project
Key Responsibilities:
· End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
· Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
· Creating and managing knowledgebase on validated solutions in SE repository
· Prepare and provide technical trainings to different stakeholders
· Onsite intervention for solving critical issues.
· Training delivery to Primary teams and customers as per the schedule.
Core Competencies:
· Bachelor degree in Electrical/Electronic/Instrumentation Engineering
· Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Industrial Automation products (VFD, motion controller, servo, soft starters, pushbuttons, joysticks, cam switches, pilot lights, sensors ,Networking .. etc)
· Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open etc..
· Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
· Excellent communication skills (Oral & Written) and ability to interact with global customers.
· Excellent problem solving and data analytical approach.
· Excellent team player.
Machine Solution-Advanced Technical Support Expert
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India + EAJ who will be responsible for solving customer technical issues.
Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Industrial Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer’s project
Key Responsibilities:
· End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
· Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
· Creating and managing knowledgebase on validated solutions in SE repository
· Prepare and provide technical trainings to different stakeholders
· Onsite intervention for solving critical issues.
· Training delivery to Primary teams and customers as per the schedule.
Core Competencies:
· Bachelor degree in Electrical/Electronic/Instrumentation Engineering
· Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Industrial Automation products (VFD, motion controller, servo, soft starters, pushbuttons, joysticks, cam switches, pilot lights, sensors ,Networking .. etc)
· Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open etc..
· Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
· Excellent communication skills (Oral & Written) and ability to interact with global customers.
· Excellent problem solving and data analytical approach.
· Excellent team player.
